Customer Service Administrative Assistant

Edwina J. Brown

*************@*****.***

OBJECTIVE

To achieve an active role with a growing company that can utilize my office experience,

business knowledge, and firm commitment to customer service.

10 YEAR WORK EXPERIENCE

• Customer Service and Sales Support

• Office Admin, Light Clerical Bookkeeping and File Management

• Well organized, pro active problem solver

• Proficient with most Microsoft Office Applications

October 6, 2010 – August 2014 EMS/MC Winston Salem, NC

Administrative Assistant, Accounting and Accounts Receivable

• Hired as a temp to provide support to the accounting department. My duties consisted of

balancing company bank statements, financial reports, invoicing, refunds and working in

Quick Books.

• Hired as a permanent part time, 30 hours per week, employee and moved to the A/R

department where I processed patient’s personal CC payments and insurance electronic CC

payments. Also managed and transferred files to company clients on a daily basis.

Researched payment information and reported findings to my department manager. The

reason for leaving was due to increased workload which resulted in job being

transitioned to the company’s off shore partners.

November 2008 – March 2009 FDC of NC, Inc. Winston

Salem, NC

Administrative Assistant, Spreadsheets, Shipping.

Hired as P/T Contract Employee Administrative Assistant, Spreadsheets, and Shipping.

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Responsibilities included: Setting up and implementing Excel worksheets; A/R; Invoicing;

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Maintaining file information; Telephone and varied office clerical duties as required.

Reason for Leaving: Reduction in Force; Cost Reductions.

May 2008 – November 2008 Debbie’s Staffing Winston Salem, NC

FDC of NC, Inc.

Administrative Assistant, Spreadsheets, Shipping.

Die Casting Manufacturer / Distributor whose business was to manufacture metal parts primarily

for locks and lighting fixtures.

• Responsibilities included setting up and implementing Excel worksheets; A/R; Invoicing;

Maintaining file information; Telephone and varied office clerical duties as required.

Reason for Leaving: Hired By Current Employer as a Contractual Employee.

January 2009 – March 2009 Debbie’s Staffing Winston Salem, NC

Liberty Hardware

Clerical Support; Logistics

Warehouse and shipping. Temp assignment to provide support to clerical office. This

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assignment was for filling in for an employee who was on a medical leave for

approximately 3 months.

Responsibilities included the set up and maintaining of spreadsheets, scheduling shipments

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and data entry.

Winston-Salem, NC

December 2007- April 2008 Debbie’s Staffing

City Secretary’s Office City Hall

Clerical, Administrative Assistant, Telephone

City office whose main duties are: providing administrative support for the city council

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members; prepare agendas, attend council and committee meetings; take minutes, prepare

and maintain records, issue permits and answer citizen inquiries.

Responsibilities included being responsible for answering citizen inquiries answering

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inbound calls; data entry, preparing council member’s correspondence, filing, internet

research; scheduling services for council meetings…general clerical duties as needed.

Reason for leaving: Reduction in force city budget cuts – Temp Position.

April 2006 – August 2006

Charles Foster Agency /Maersk Shipping Line Mt Pleasant, SC

Customer Service Call Center Specialist, Export Division

Domestic and International Freight Forwarding Company

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Responsibilities included working as a Customer Service Call Center Specialist in the

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Export Division. Handled call in customer requests for booking cargo via trucking, rail and

shipping vessels using the company’s integrated computer systems and software.

Responsible for answering customer inquiries, tracking, making changes to and verifying

shipments. This role required extensive problem solving skills and excellent customer

service aptitude. Reason for leaving: Reduction in force and Office Closing. Temp

Position.

April 2005 – December 2005 Secure One, Inc. Mt Pleasant,

SC

Office / Administration Manager

ADT Security Company for Residential and Commercial Security

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Responsibilities: Performed office management/administrative duties including customer

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service, clerical, sales support, scheduling installations, data entry, reporting and filing.

Reason for leaving: Temp position, office relocated out of state.

May 2000 – July 2002 Rhino Shutters, LLC Mt Pleasant,

SC

Office / Administration Manager

Manufacturing Company for Hurricane Shutter Products

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Responsibilities: Performed all associated office management duties including budget

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management, clerical, bookkeeping, light accounting using QuickBooks Pro, provided

customer service, sales support, scheduling of installations and worked with contractors

and subcontractors. Ordered parts, tracked orders and implemented invoice verification

prior to AP entry. Reason for leaving: Business closed due to loss of state contracts

following 9/11 Disaster.

1996 – 1999 Temporary period of unemployment

• Traveled and lived overseas due to Husband’s job.

May 1992 – October 1996 Clay Hill Knits, LLC Birmingham,

Alabama

Office / Administration Manager

Private Label Apparel Manufacture

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Responsibilities: Performed all associated office management duties including

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budgeting, clerical, bookkeeping/accounting, provided customer service, sales support,

training and quality control. Reason for leaving: Moved to Hungary due to Husband’s job.

Education High School Diploma

A More Detailed Work History May Be Provided Upon Request.

References Provided Upon Request

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