Customer Service Representative

Anthony Fernandes

*** ****** *****(Clark, NJ, ***66, ( 908-***-****, 732-***-****(

************@*******.***

OBJECTIVE: Hardworking, dedicated, and professional Network Technician

seeking to succeed in an entry-level position in the Information Technology

Field, one that is both challenging and educational to enhance my overall

IT knowledge.

SUMMARY OF QUALIFICATIONS:

Goal oriented and results driven both independently and as a team player

Self Motivated Network Technician with exceptional interpersonal skills

Passionate and enthusiastic individual committed to working hard

Great analytical, logical, and problem solving skills with the ability to

pay close attention to detail

TECHNICAL SKILLS:

Familiar with operating systems and advanced

Troubleshooting techniques

Hands-On PC Repair and Support

Hands-on Networking skills including Devices

Ability to work efficiently with a Windows 2003 Active Directory and Domain

Applications: MS Office Suite

Operating Systems: Windows 2000, XP, 2003, Vista, Windows 7

Proficient in Windows XP Professional

Familiar with Security Techniques and Concepts

EDUCATION:

Lincoln Technical Institute Edison, NJ 12/2010

Network Communications and Information Systems - Certificate, 3.4 GPA

Union County Union, NJ 2005 -

2007

Completed general studies and business courses

SCHOOL PROJECTS:

COURSE: INFRASTRUCTURE

Utilized monitoring and diagnostic tools in a Domain

COURSE: PC Repair & Support and Advanced PC Repair & Support

Reassembled, configured, and optimized desktop PC

Gained knowledge on properly working inside a computer case

Implemented various backups utilizing NTBACKUP.EXE

Launched unattended installs on remote computers in conjunction with

software deployment

EXPERIENCE:

Wakefern Food, Corp Clark, NJ

2/2007 - Present

Customer Service Representative- Responsible for contributing to all

departments in-store, operate register, audit cashier registers, provide

excellent customer service, answer phones, resolve customer issues and

complaints, and supervise front-end cashiers while ensuring requests are

being met.

Accomplishments: Recognized by management for maintaining a team, focused

attitude, and customer satisfaction.

Tarentella's Restaurant Clark, NJ

9/2003 - 2/2006

Customer Service Representative- Various service roles including waiter,

cashier, food runner, inventory, and bus boy.

References available upon request

Contact this candidate