Customer Service Manager
Resume:
Tamara A. Thomasson
objective
I am a dedicated, resourceful, and decisive
individual. I have demonstrated skills in working
independently or with a group. I have strong
customer service skills, training and management
experience, and the ability to lead and teach
others. I am seeking a management position that
will allow me to use my education and experience.
Experience
Catawba Care Coalition
HIV prevention Specialist
Was responsible for implementation of culturally
competent HIV prevention programs including
individual and group outreach, Community Based
Counseling and Testing, and Health
Communication/Public Information events for
priority populations in York, Chester, and
Lancaster County. Was responsible for providing
accurate and up-to-date information about HIV
prevention. Participates in Continuous Quality
Improvement activities of the organization.
Gable Oaks, David Drye Company
Assistant Property Manager
Reported Directly to Property Manager with the
primary responsibility of Leasing Apartments.
Answered Phones and provide leasing information.
Additional Duties included: Leasing Presentations,
Application Verification, Move-In Information,
Thank You Cards, Guest Cards, Weekly Traffic
Reports, Vacants, Advertising and other Special
Projects.
The Glens, Aimco
Assistant Property Manager ( Section 8 )
Was responsible for assisting the Property Manager
with operations of the Apartment Community through
managing the renewal process, leasing activity,
financial reporting and providing for a quality
living environment for residents and establishing
for a quality living environment for residents and
establishing a positive, productive working
relationship with the community staff.
Safe Passage Inc.
Rock Hill, SC
Residential Facilitator
Oversaw all activities in the residential setting.
Coordinated Pre-Trial intervention and college
volunteers.
Worked closely with SCADVASA, SCVAN, LEVA and all
other advocacy agencies to insure that Domestic
Violence Victims transition smoothly into the
community as active and well-adjusted citizens.
YORK COUNTY BOARD OF DISABILITIES AND SPECIAL NEEDS
YORK, SC
Residential Supervisor
Became knowledgeable and adhered to York County
BDSN Policies and procedures, DDSN and DHEC
standards
Responsible for carrying out instructions issued by
nursing staff, concerning such things as diets,
special medical problems, special monitoring, and
reporting any physical irregularities of residents.
Performed documentation of training activities,
resident accountability duties, unusual events,
accidents, and assigned areas requiring
documentation.
Intermedia Marketing Solutions
Orangeburg, SC
Quality Assurance Monitor
Managed a group of customer service
representatives.
Effectively coached, and trained new hires.
Motivated agents for consistent improvement in the
delivery of superior customer service.
Monitored agent's calls for quality control and
training purposes.
Resolved Customers complaints.
Cendant Cooperation
Orangeburg, SC
Specialty Sales Agent/ Help Desk Operator
Arranged corporate clients, air, and ground
transportation as well as hotel accommodation.
Account reconciliation and analysis.
Various PR related projects as they arose.
Created Excel Databases for easy reference of
customer allocation issues.
EDUCATION
Rinehart School of Real Estate
INTERESTS
ZETA PHI BETA SORORITY, ORDER OF EASTERN STARS.
. e-mail ****************@*****.***
160 Adnah Hills Ave. Rock Hill, South Carolina. Phone (803)
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