Customer Service Manager

Kristin Barrow

**** ****** **. ***. *, Brooklyn NY 11216

*********@*****.*** Mobile: 540-***-****

Personal Statement

To bring value, excitement and ambition to a position that provides the opportunity for knowledge, growth

and achievement.

Education

University:

Durham University - (2009-2010) Awaiting results

MA, in Museum and Artefact Studies

Virginia Polytechnic and State University (Virginia Tech) - (2002-2006)

BA, in Political Science and History

School:

George Washington High School, Danville, Virginia, US - (1998-2002)

Honors diploma

Work Experience

TMS Collections (Data entry) specialist - Mount Vernon Estate and Gardens, Mount Vernon, Va.,

US

(Sept 2008 - Sept 2009)

• Organize and research the collections of Mount Vernon Estate, George Washington's home. Using the

TMS software, enter in each artefact from the collection in order to complete an online initiative,

putting our entire collection on the website. Work closely with the Collections staff to obtain as much

information about each object as possible

Disability Adjudicator - Disability Determination Services, Fairfax, Va., US

(Aug 2007 - Sept 2008)

• Adjudicate claims for disability filed in the State of Virginia. Review the claimant’s medical records and

work with medical professionals in order to determine if the claimant is disabled or not and other

requirements for determining when they became disabled. Prepare a file for each case in which there

are numerous reports of the criteria each claimant meets and a review of their evidence. Speak with

the claimants, their representatives and medical offices to aid in obtaining all relevant information

needed. One of few in the nation testing a new computer program, eCAT that aids in the adjudication

process

Jr. Legal Assistant - Greenblum & Bernstein, PLC, Reston, Va., US

(March 2007 - Aug 2007)

• Responsible for the docket of attorney in all respects. Organizing files and keeping track of due dates

and correspondence with Clients and the United States Patent and Trademark Office. Filed new

patent applications. Responsible for organizing annual firm Golf Tournament

Account Manager - Potomac Business Solutions/Xerox, Herndon, Va., US

(Dec 2006 - Feb 2007)

• Responsible for all accounts in a given territory (Bethesda). Responsible for acquisition of new

accounts in the territory. Control and follow through with sales of new equipment.

Support Associate - Banana Republic, McLean, Va., US

(Aug 2006 - Dec 2006)

• Work as cashier in retail environment. Perform customer service.

Key Skills

The Museum System

Past Perfect

ReDiscovery

Windows Vista/XP/NT/00/98/95/3.1x

PowerPoint

MS Excel

WordPerfect

MS Word

SPSS 11.5 w/ Amos 4

MS Access

References

Available on request

Contact this candidate