Quality Assurance Technician

Ronald E. Wright Jr.

*** ** ****** ****** **** Saint Lucie, FL 34983

Home 772-***-**** ******@*******.***

SUMMARY

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Independent work habits, an analytical mindset, and the versatility to

resolve multifaceted issues despite the challenges of changing priorities,

imminent deadlines, and differing team agendas. Characterized throughout

employment and academic life as a self-starter; an individual committed to

delivering solutions and possessing the ability to apply complex

technologies that translate business needs into a practical reality.

EDUCATION

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Masters, Information Technology

2006

American Intercontinental University

Bachelor of Science, Sociology

1999

Florida A & M University

PROFESSIONAL EXPERIENCE

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Educator 2001 to Present

St. Lucie County School Board, Ft. Pierce, FL. - Managed classroom of

students, teaching Social Studies according to Florida Sunshine State

Standards. Developed lesson plans that met varied student needs, evaluated

and assessed children's development, and implemented study methodologies to

enhance children's progress. Attended teacher in-services and staff

meetings, maintaining strong relationships with fellow staff and

administrators. Selected as "Educator of the Year" for 2005-2006 and 2007-

2008 by administration for emphasis on clear goals and objectives for each

lesson. Awarded top performance rating in principal's evaluations due to

individual assistance designed for students with special needs. Generated

classroom excitement by introducing hands-on lessons. Pursued new learning

tools to enhance educational programs. Inspired and motivated children in

art and craft design utilizing technology. Configured a multi-computer

local area network using Windows XP. Managed file systems, storage

devices, network servers and workstations.

Computer Network Technician

2006 to 2006

Rescuecom, Jupiter, FL - Built, maintained, and repaired computer systems

to improve speed, reliability, and efficiency of operation. Consulted, set-

up, and maintained small business Windows LANs and servers. Built custom

PCs with latest generation technology. Installed and configured various

peripherals: scanners, modems, tape backups, printers, SCSI devices, hubs

and switches, and digital imaging devices. Assessed customer needs and

recommended appropriate products or solutions. Focused on providing time

and money saving solutions for customers. Executed quality assurance

processes of data back-ups and identical software configurations which

avoided lost data. Installed and configured Windows, Linux, and MAC-based

desktop computers. Performed telephone and on-site troubleshooting for

clients.

Protective Investigator 2000 to 2001

Department of Children & Families, Ft. Pierce, FL. - Investigated

allegations of child abuse, neglect, maltreatment, substance abuse, and

abandonment. Provided professional intervention and investigation to

determine safety of the child should be removed from a home pending

dependency court proceedings.

Accounting Specialist 2000 to 2000

Fringe Benefits Management Company, Tallahassee, FL. - Provided a wide

range of accounting services to this nationwide insurance company. Track

payments and schedule future payments. Verify accuracy of every expense

before entering payment stream. Reconcile and distribute payment to

multiple customers. Negotiate effectively with customers as needed.

Maintain logs of payment schedules. Handle accounts receivable and billing

services, as needed. Use Excel and HP mainframe to manage accounting data.

Data Imaging Technician 1997 to 1999

Premier Bank, Tallahassee, FL. - Assisted financial personnel with hardware

and software problems, provided troubleshooting, and owned desktop and

network issues to resolution. Installed operating systems and applications

and conducted technical training demonstrations. Maintained, and repaired

computer systems and data imaging machines to improve speed, reliability,

and efficiency of operation. Designed a temporary network during office

move until permanent network could be installed. Attached all network

cables, workstations and connected hubs and switches. Installed and

configured computer workstations and configured laptop computers for and

docking station connections on LAN. Helped establish and administer

periodical testing of network backup and recovery procedures to protect

corporate data and system assets. Researched and resolved problems on

workstations and LAN, including IP resolution, cabling problems, and

peripheral malfunctions. Saved money by repairing computers, printers and

copiers by replacing drives and other parts versus outsourcing for

expensive repairs.

COMPUTER SKILLS

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Microsoft Office Professional, HTML, Building and Rebuilding Computers,

Visio, Norton Antivirus, Cisco Networking, JavaScript, Windows

7/Vista/NT/2000/XP/ME/98/95, LAN/WAN, Firewalls, MacAfee Antivirus, Network

Design, Database Design, PC imaging with Ghost and Imagecast, MAC OS,

Microsoft Project, SQL Server, Internet Security, Novel Netware, Linux,

Lotus SmartSuite, PC based Digital Video and Audio Recording systems,

TCP/IP, MS-DOS, and Microsoft Exchange Server.

TECHNICAL STRENGTHS

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Project Management End-User Training Problem-solving

Management Technical Specifications Issue Resolution

Process Improvements Cost Reduction Containment

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