Manager Data

Donald E. Chappell

** ******** *****, *********, ************* 02184

781-***-**** [H] 781-***-**** [C] *******@*******.***

Summary

IT Infrastructure Architect and Operations professional with over 20 years

of experience in IT facilities infrastructure design and IT Operations

within the financial, retail, web hosting, and biotechnology industries.

Possess strong skills in infrastructure design, implementing operational

efficiencies, and team building.

Experience

Biogen Idec Inc., Weston, MA 2001-2010

Senior IT Architect, IT Facilities and Infrastructure (2009-2010)

IT Architect, IT Facilities and Infrastructure (2007-2008)

Designed and implemented world class Data Centers, MDFs, and IDFs to

support global expansion plans with a focus on energy efficiency and

implementation of Cisco POE network technologies.

. Provided detailed IT facilities infrastructure requirements for the

design and construction of a new 280K square foot corporate headquarters

in Weston, MA.

. Built a Tier 3 Data Center in the Raleigh, North Carolina facility and a

Tier 1 DR recovery data center in Weston, MA, utilizing new technologies

such as in row cooling technology from Rittal, VESDA fire protection

systems, and pre-terminated fiber cabling from AMP.

. Installed smart tile cooling system in Cambridge data center, resulting

in energy cost savings in excess of $25K yearly

. Developed and implemented global IT facilities and infrastructure

standards for power, cooling, and cabling which provided improved

reporting and capacity planning capabilities.

. Successfully built, moved, upgraded, and closed over 20 global office

locations as part of overall global real estate and office strategy.

. Initiated a system hardware forecasting and installation process,

reducing hardware installation timeframe by three to five business days.

. As a member of the IT Architecture Review Team, established IT

architecture infrastructure standards and framework to be used by global

IT for current and future technology decisions.

IT Facilities and Infrastructure Specialist (2001-2006)

Managed global Data Center infrastructure and operations for 26 global

locations, including two collocation facilities. Simultaneously managed

and maintained the IT Disaster Recovery program and Backup Operations

group.

. Standardized global remote KVM and console access platforms using Avocent

hardware and software, enabling remote management of more than 700

networked devices.

. Created and maintained global IT Facilities physical security and access

standards and procedures, reducing the risk of unwanted physical entry

into corporate IT facilities.

. Negotiated global hardware, software, and service maintenance contracts

with vendors such as Symantec, APC, Avocent, and ATT, resulting in cost

savings of up to 30%.

. Developed the first global Backup Operations standards and procedures,

resulting in consistent repeatable backups of over 90 TB of corporate

data.

. Established global service contracts for offsite data storage to

standardize service offerings and pricing.

. Developed, tested, and maintained IT Infrastructure Disaster Recovery

plans, enabling the successful completion of four offsite Disaster

Recovery tests utilizing Sungard facilities.

. Performed full review and analysis of IT facilities and documented

procedures as IT Operations lead for the due diligence activities in the

acquisition of IDEC Pharmaceuticals to ensure successful merger of IT

assets and functions.

. Built and maintained 1,200 square foot collocation facility in Watertown,

MA and Tokyo, Japan, meeting forecasted demand for computing space and

business expansion.

HarvardNet, Charlestown, MA 2000-2001

Director, Web Hosting Operations, Northeast Region

Full management responsibility for a 20K square foot web hosting data

center based in Boston.

. Held financial responsibility in excess of $2M.

. Managed three first level support groups, Web Operations, NOC, and

Customer Technical Support.

. Performed daily maintenance and support for over 600 web hosting servers

(NT, SUN-Solaris, Linux) for more than 300 customers, resulting in a

stable environment and meeting customer SLAs.

. Maintained and supported physical facilities infrastructure for a 20K

square foot data center (HVAC, electrical, fire suppression, UPS backup

systems, diesel generators, smoke detection systems, perimeter security,

card access, face recognition system) with a 99% up time.

. Implemented corporate customer backup service, providing a new revenue

stream of over $300K annually.

Genuity, Cambridge, MA 1999-2000

Manager, Web Hosting Operations

Responsible for all aspects of Data Center Operations for the Northeast

region of the Web Hosting Operations group.

. Held financial responsibility in excess of $4M.

. Managed day-to-day support of three web hosting data centers in

Cambridge, MA, New York City, and Leeds, England, meeting established

SLAs 99%.

. Strategically supported over 1,200 web hosting servers (NT, SUN-Solaris)

for more than 300 customers

. Developed and maintained business contingency plans as per customer SLAs,

enabling customers to perform successful recovery tests,

. Direct responsibility for staff of 15 operators and five system

administrators.

. Contributing member of internal project Voyager Team which established

data center architecture and infrastructure standards for all new data

centers in support of new business.

Fidelity Investments, Boston, MA 1997-1999

Director, Technical Operations, Retail Group

Responsible for LAN and desktop support services for the Retail division of

the world's largest privately owned mutual fund company.

. Held financial responsibility in excess of $1M.

. Developed and maintainedY2K upgrade strategies.

. Integrated multiple heterogeneous networks and supported staff into

centralized functions, resulting in staffing efficiencies that reduced

support costs by $1M annually.

. Manage day-to-day support of a 2,500+ node, 70 server, multi-site

heterogeneous network - NT, NetWare, SUN Solaris. Aggregate uptime

exceeded 99% year over year.

First Data Investor Services Group, Westboro, MA 1994-1997

Systems Manager

Responsible for LAN support services for a major mutual funds transfer

agency with revenues in excess of $300M annually. Managed and executed

FDISG's site strategy to build a new corporate office, including a 2,000

square foot data center and the successful movement of over 2,000 employees

and 120 files servers on time and within budget.

Mast Industries, Andover, MA 1990-1993

Manager, Data Center Operations

Managed a 24/7 Global Data Center Operations and Production Support

Services staff for the largest manufacturing division of the Limited Inc.

The Boston Company, Boston, MA 1985-1990

Assistant Vice President, Data Center Operations (1989-1990)

Responsible for three production support departments within the Data Center

Operations group, supporting over 300 IT and business customers.

Education

Bachelor of Business Administration, University of Massachusetts, Boston,

MA

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