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Christopher Hamlett

***** ****** **** **** **** ( Alpharetta, GA ( 678-***-**** (

abht7r@r.postjobfree.com

Objective: To obtain a position within the Industry where my skills and

knowledge will benefit both

Company and my career development

Summary of Qualifications

0. DeVry University graduate offering a strong academic background.

0. Consistently recognized for technical troubleshooting skills used to

rapidly and cost-effectively resolve challenging technical issues.

0. Quickly learn and master new technology; equally successful in both

team and self-directed settings; and proficient in a range of computer

systems, languages, tools and testing methodologies.

Education

DeVry University - Alpharetta, GA

Bachelor of Science in Computer Information Systems

Certification

New Horizons - Atlanta, GA

Completed

MCTS - MS SQL Server 2008, Implementation and Maintenance

Apr. 30, 2010

MCTS - SQL Server Business Intelligence Development and Maintenance

Sept. 18, 2010

MCITP - PRO: MS SQL Server 2008 Business Intelligence Developer

Feb. 12, 2011

Technology Summary

Systems: Databases: Languages: Software:

Unix/Linux Oracle SQL MS Project

Windows Server Relational Databases HTML MS Office

Microsoft Windows RPG MS Visio

ISeries MS Access MS Excel

MySQL Active Directory

IT Experience

Bottomline Technologies

Alpharetta, GA Technical Support Analyst (06/2010 to Present)

. Troubleshoot issues related to Bottomline products, databases,

operating systems, printers, and networks

. Create and/or modify customer integrations using in-house development

tools

. Follow up on services, software, and/or hardware recently delivered to

customers

. Interface and coordinate research/resolution of issues with the

Customer Support, Development, and Product Management teams.

. Provide full support for customers using IBM ISeries AS/400 (setting

up Virtual Queues, installing any physical devices needed,

troubleshooting any relative issues customers may experience using the

product.

. Focus on both customer satisfaction and continuous seeking out of new

opportunities to expand customer relationships

. Create/track/retest software defects in designated defect tracking

tool

. Troubleshoot database issues, maintain database systems availability

and scalability for customers using MedEx software

Elgia

Alpharetta, GA

Technical Support Specialist (12/2009 to 06/2010)

0. Provide support and assistance to clients who use AT&T Connect web

application. Client's such as AT&T, GM, and United Health Group.

0. Troubleshoot issues with the software, assistance client's in setting

up web conference's and making sure that their system is setup to

properly run the software.

0. Troubleshooting the following web conference software (AT&T Connect

Integrated and Enterprise Edition, WebEx, and Web Meeting).

0. Document cases using sales force ticketing system and also document

issues for future reference.

Better Trades

Norcross, GA

Technical Support Analyst Tier 2 (10/2008 to 12/2009)

0. Provide remote assistance to our students using remote logmein

rescue, assisted students with any issue in relates to our software.

0. Provided students with trading knowledge and at times assist students

with making practice trades, also assisted students with online class

issues, troubleshooting Centra (Online Video Software) or running

system diagnostics to test for any hardware or software related

issues.

0. Engaged and tracked Priority 1 issues, with responsibility for the

timely documentation, escalation (if appropriate), resolution and

closure of trouble tickets.

0. Provide recommendations on company application enhancements.

0. Document cases within CRM. Document resolutions for future reference.

At times assisted with troubleshooting issues such related to (TCP/IP,

DNS, DHCP, VPN, PHP, LAN/WAN).

Achievements

0. Exceeded issue-resolution targets and achieved exemplary customer

satisfaction scores, consistently scoring between 95%-100% on all

calls (outperforming average of 90%).

EDIWatch

Alpharetta, GA

Data Analyst (12/2007 to 08/2008)

0. Perform complex data analysis in support of ad-hoc and standing

customer requests. Develop programs, methodologies, and files for

analyzing and presenting data.

0. Use and support database applications and analytical tools: evaluate

data quality, applications, and functions, produce output and maintain

operation.

0. Research new data sources and analytical tools; contribute to new

product development and improvement in product delivery and

presentation.

0. Excellent analytical skill, very detail-oriented and team-oriented,

Software Verification and Data Validation using Co SORT.

0. Assist customer with issues related to active directory (creating new

logins, resetting or deleted passwords)

Achievements

0. Handled client issues in a timely manner when servers were down.

0. Managed to get servers back up in running or get clients placed on a

backup server when during outages or if issues arise.

Available for Relocation & Travel

Contact this candidate