Manager Human Resources
Resume:
Melody Miller-Collette, SPHR
CRESTVIEW, FL 32539
850-***-**** - CELL
*********@***********.***
Education & Professional certifications
M.S. HR and Organizational Management, National Louis University, Tampa
B.S. Business Administration, University South Florida, Tampa
SHRM Certifications: SPHR, June 2001-Present; PHR, June 1997-May 2001
Professional EXPERIENCE
DIRECTOR OF HUMAN RESOURCES
North Okaloosa Medical Center, Crestview, Florida ( 5/2008 - Present
. Actively engaged in the day to day operations while providing strategic
HR direction leading the development of departmental goals and objectives
in support and alignment of organizational goals
. Provides oversight and manages HR staff work flows & performance
. Develops annual budget for operating expenses and capital items;
provides operating report reconciliation monthly
. Oversees implementation and administration of HR policies, programs, and
practices, ensuring management is informed of new developments
. Leads employee relations, training, performance management and evaluation
programs
. Consults with all levels of leadership on handling complex employee
relations and performance management opportunities
. Partners with Sr. Management & Directors to achieve successful work
practice solutions
. Ensures compliance with all federal and state employment laws, and
federal and state healthcare licensing regulatory agencies
. Actively leads/facilitates leadership development training and customer
service initiatives
. Recruitment, selection, orientation and training of staff focusing on
world-class service philosophy
. Integrates implementation of various HR initiatives across the
Organization in support of organizational goals in strategic plan
. Champion for annual Employee Satisfaction survey process
HEALTHCARE FACILITIES AND SERVICES CONSULTANT
Agency for Healthcare Administration, Tallahassee, Florida ( 3/2007 -
5/2008
Performed regulatory financial review and analysis of financial schedules
to render opinion of financial ability to operate in accordance with
Florida statutes, federal laws, and regulatory agencies.
DIRECTOR OF HUMAN RESOURCES
Capital Regional Medical Center (HCA), Tallahassee, Florida ( 8/2001-
12/2006
Responsibilities of this position same as those at North Okaloosa Medical
Center.
REGIONAL DIRECTOR OF HUMAN RESOURCES
CCN, Inc., Tampa, Florida - Subsidiary of HCA, Inc. ( 05/1998-
08/2001
Regional operations center (subsidiary of HCA) for health insurance
networks to employer groups. Operations included call center, and services
included utilization review, worker's compensation report of injury and
case management, and third party administration (TPA). 750+ associates
located in offices in 15 states, made up of administrative professionals,
sales and marketing professionals, account and contract managers,
adjusters, and RN's providing utilization review and worker's comp case
management. Travelled 20% of the time, while successfully administering
corporate policies at the regional level, providing reciprocal feedback to
corporate regarding the field's needs. Responsibilities included the
oversight and delivery of all HR programs across the areas of
responsibility, employee relations, recruiting, benefits, compensation, and
training programs.*Selected as Employee Relations Team Leader among six
regional HR directors.
REGIONAL HUMAN RESOURCE MANAGER
Humana, Inc., Tampa, Florida ( 05/1997- 05/1998
Reported to corporate VP of HR, responsible for HR programs and services
for 500+ associates working in regional sales and administrative offices
providing Medicare HMO products and customer service support operations.
Effectively administered corporate policies and procedures for recruitment
and selection, employee relations, staffing and succession planning,
performance management, and training and development.
DIVISION HUMAN RESOURCE MANAGER
Waste Management, Inc., Tampa, Florida ( 03/1995- 05/1997
Managed HR functions and programs at the division level for three multi-
site locations, with 600+ associate customers. Hands on manager in the day
to day operations, effectively administered corporate policies and
procedures for HR programs, recruitment and selection, employee relations,
salary and benefit programs. and worker's compensation and safety.
HUMAN RESOURCE MANAGER
Inland Homebuilding Group, Inc., Tampa, Florida ( 01/1992- 03/1995
Customer base of 175+ employees at multiple franchise site locations for
custom home builder in Florida, South and North Carolina. Developed HR
department from "ground up".
Community INVOLVEMENT
Okaloosa County United Way Fund Distribution Committee 2009, 2010
Loaned Executive United Way, Okaloosa County 2009, 2010
American Heartwalk, American Cancer Society Relay For Life 2008-2010
melody miller-Collette, SPHR
4628 Scarlet Drive East, Crestview, FL 32539 850-***-**** (
*********@***********.***
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