Customer Service Sales Representative
Resume:
TERRY LEE HINTON
Casselberry, Florida 32730
email ***********@***.**.***
OBJECTIVE: LEADERSHIP POSITION IN GROWTH ORIENTED ORGANIZATION
EXPERIENCE:
(3/2013-6/2014) Capital Loan Adjusters
Mortgage Modification Processor
Responsible for a wide range of duties relating to the origination of residential mortgage loans for loan
Resposible
modification programs and assumes overall responsibility from application to closing. Duties include
gathering personal information from homeowners that includes mortgage information, property
information, along with employment and income information to determine if the homeowner is eligible
to apply for the modificaiton through his//her lender, maintaining knowledge of company
tion
policies/procedures, loan modificaition products, processing procedures, and underwriting and general
ation
departmental guidelines. Following defined protocol for excalation exceptions, take applications from
s
applicants, transmit loan modification packages to lenders, and manage pipeline for all originated loan
modificaiton through closing.
tion
2/2008-3/2012 Entec Polymers
Customer Service/ Sales Support
Responsible for entering work orders for sales representative, locating material to complete orders,
setting up shipping and deliveries in a timely manner. Working in a very fast paced customer service
oriented department.
6/2003-8/2007 Ocwen Federal Bank and loan Servicing
Recovery Specialist II- Call Center Work Enviroment
Worked as a FMS (Financial Management Service) Recovery Specialist II. Responsible for recovery
efforts on delinquent commercial receivables due to the U.S. Department of the Treasury's Financial
Management Service. Responsible to follow prescribed procedures for collecting debt, following client
work standards, skip tracing, locating assets, requesting payment in full or negotiating settlements, etc.
Responsible to manage work load and apply proper due diligence to all accounts assigned. Follow up
on accounts if payments are not made or in the event a payment is returned for NSF. Must comply with
all state and federal laws governing colleciton activity, including the UCC and HIPAA. Must be able to
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maintain minimum productivity standards and meet performance standards on a consistent basis.
Secondary responsibilities include assisting in routine tasks or special projects as requested by
management.
6/1999-12/2002 Thomas W. Ruff and Company
Credit Administrator/ Accounts Receivable/ Receptionist
Worked as a Credit Administrator for this commercial office furniture company. Responsibilities
included: Credit approving all new customer accounts. Collecting on all open receivables, and
assisting in paying of vendors. Interacted with furniture dealerships and customers from across the
county. Provided back up support and administrative duties to sales representatives and management.
Other responsiblities included company liaison for Steelcase Financial Services and back up support
for the company receptionist.
9/1989-4/1999 Ikon Office Solutions
Branch Secretary/ Collections Specialist
Started working as the Orlando Branch Secretary. Quickly advanced to the Orlando Corporate
Headquaters as a Collection Specialist. Collected on accounts 31+ days delinquent. Serviced customers
with maintenance and equipment questions as well as negotiating settlements. Analyzed delinquency
problems to further assist customers and determine resolutions. Recommended and prepared
documentation for legal actions. Later in my career with Ikon worked as a Team Lead.
1988-1992 Bertie Hunt Agency
Private Investigator
Worked part time as a Private Investigator doing back ground checks/ pre employment evaluations for
large commercial companies.
COURSES/ ACHIEVEMENTS/ RELATED SKILLS
2003-2007 Top Performer Awards/ Ocwen Loan Servicing
Federal Security Clearance with the US Dept of the Treasury
1998 Rollins College Supervisory Leadership Program
1998 Applied Concepts Inc. Management Leadership/Personal Development
Introduction to Outlook, Windows, Microsoft Word and Excel Training.
1997 Circle of Excellence Award- Ikon Office Solutions. Won trip to Italy
1988- Licensed Private Investigator with State of Florida C9500320
1978 Graduated from the Medical Education Center of Orlando as a certified
Doctors Office Assistant
Assisant
REFERENCES:
Michael Dirk Palowitch- CEO (Capital Loan Adjusters) 407-***-****
Bob Cauthers- Former VP (Thomas W. Ruff and Company) 407-***-****
Linda Vesiloik Former employee of (Thomas W. Ruff and Company) 321-***-****
John Resnik- Manger (Ocwen Loan Servicing and Ikon Office Solutions) 407-***-****
Contact this candidate