Project Manager Customer Service

? Home: 218-***-**** ? Cell 302-***-**** ?

Email: ***.*******@*****.***

Summary of Qualification:

A Project Management Institute Certified "Project Management Professional"

with 8 years experience leading projects in a variety of industries

including: Telecommunications, Construction, and Software Development.

Technical proficiencies include a myriad of Microsoft Office programs &

project management software. Demonstrates exceptional soft skills,

analytical thinking, communications both written/verbal while possessing

considerable background in leadership and managerial skills.

Core Competencies:

. Project Leadership

. Change Management

. Client Relations & Negotiation

. Budget/Financial Management

. Risk Management

. Conflict Resolution

. Cross-Functional Management

. Waterfall & Agile Management

. SDLC Management

Professional Experience:

First Data Corporation

October 2007 - June 2010

Project Manager

I was employed as a Project Manager in a matrix style corporation that

specializes in transmissions between financial institutions.

. Worked in a centralized PMO using PMI methodology.

. Responsible for an IT/IS related series of projects surrounding a

corporate-wide data center consolidation initiative.

. Managed a three year project comprised of over 29000 man-hours that

finished on time and 2% under budget

. Created and maintained documentation for projects including;

Functional Requirements Docs, Technical Design Docs, Project Plans,

Scope Statements, Communication Plans, Work Breakdown Structures,

and Post Implementation Plans

. Provided metrics and status updates to several levels of senior

management

. Managed small to medium-sized new product and contractual

fulfillment projects.

Network Engineering Technologies

August 2003 - October 2007

Project Manager

Following a change in upper management at NET, I was approached and re-

employed in a Project Management position.

. Responsible for all phases of the Project including, but not

limited to, bidding, dispatching, monitoring & controlling, tech

supporting, closing, and billing.

. Involved in project specific contract negotiations with both

customer and subcontractors.

. Additional responsibilities included interviewing, hiring, and

training new technicians.

. Supervised and coached a staff of 2 project coordinators and 1

project manager.

. Ensured all Remodel jobs in the department had been completed in a

timely manner.

. Maintained relations with customers and vendors.

State Bank of Cross Plains

January 2003 - July 2003

Customer Service Representative

The State Bank of Cross Plains, where I was briefly employed as a Customer

Service Representative, was my introduction to the financial services

industry.

. I was provided the opportunity to learn about loan processing

industry

. Served as the face of the bank on a daily basis, becoming

exceptionally skilled with customer interaction and service

. Gained an understanding of the importance and techniques of

investment and cash handling.

Network Engineering Technologies

May 2002 - September 2002

Project Coordinator

Initially I was hired on with Network Engineering Technologies (NET) as a

Project Coordinator for Wal-Mart remodels.

. Orchestrated efforts between our field technicians, Wal-Mart in

office Project Management, and on-site Store Planning.

. Responsible for the creation of a pre-remodel walk-though packet

that facilitated a more concise gathering of the scope

requirements, and also served as an initial communications plan for

all remodels.

. Ordered and tracked all pre-site project requirements including

lifts, equipment, and cabling.

Education and Training:

University of Wisconsin-Madison

Bachelor of Science in Economics

Additional Certificates and Experience:

PMP certification from Project Management Institute

Dale Carnegie Leadership in Management course.

Project "Hard Driver" Award from First Data Corporation Global Technology

Organization

2004 Customer Service Award from Network Engineering Technology

Wide-ranging computer knowledge and experience with:

. Microsoft Office suite 2003 and 2007

. Microsoft Access

. Microsoft Outlook

. Microsoft Visio

. Microsoft Project 2003 and 2007

. Microsoft SharePoint Server 2007

. C++ Programming

. CA Clarity

Contact this candidate