Customer Service Administrative Assistant

DIANNE POITRAS

*** ****** *****

Barrington NH **825

Cell: 603-***-****, E-mail: **********@***.***

OBJECTIVE

To obtain a position as an Administrative Assistant

EDUCATION

Associate Degree in Secretarial Science, Endicott College, Beverly MA -

1981

EMPLOYMENT

Apr. '09 - Jun. '09 Kelly Services/Measured Progress

Dover NH/Scanner

Scanning test documents into Kodak Scanner. Temp Assignment Completed.

Oct. '08 - Mar. '09 Durkee Personnel/Visa Processing Center

Portsmouth NH/Data Entry Processing Specialist

Data entry of visa information from applications, requiring great attention

to details and ensuring that the appropriate back-up paperwork is attached,

attending training and meetings involving changes to rules and procedures,

file folder creation and filing.

300/KPH (60 wpm), 97% accuracy.

Mar. '08 - June '08 Republic Management Corporation

Somersworth NH/Customer Service Rep.

Customer Service for vending customers, data entry using MAS 90, accounts

payable, weekly/monthly inventory, greeting visitors, MS Office, XP, &

Excel, e-mail/internet, creating presentations using Microsoft PowerPoint,

copying, faxing, phones and filing.

Aug. '07 - Jan. '08 Co-Worx Staffing/Thermo Fisher Scientific

Portsmouth NH/Marketing Asst./Customer Service

Supporting Marketing Director and Product Managers, coordinating marketing

materials for tradeshows, making travel arrangements, updating monthly

budget reports using MS Excel, Front desk receptionist, greeting and

signing in visitors, typing (60 WPM) letters using MS Word, and purchasing

office supplies.

Dianne Poitras

Page 2

May '07 - Aug. '07 Kelly Services/Pall Corporation

Portsmouth NH/Administrative Assistant

Assisting Director and customers with client meetings, front desk

receptionist, greeting visitors, answering multi-line phones, maintaining

office equipment, ordering supplies, using MS Office Suite for various

spreadsheet projects, keeping contact lists up-to-date, preparing documents

for UPS and FedEx overnight delivery, and processing mail.

May '06 - Apr. '07 State of NH - Dept. of Health & Human Services

Concord NH/Executive Secretary

Making travel arrangements, answering and screening telephones, taking

minutes of meetings, preparing correspondence using Microsoft Word, faxing,

using large copier machine for doing large copying jobs such as proposals,

and preparing documents for meetings, using GBC Binding machine to bind

request for proposals and contracts.

Dec. '05 - Feb. '06 Kelly Services/Measured Progress

Portsmouth NH/Administrative Assistant

Supporting VP of Research & Development calendar using MS Outlook, making

travel arrangements, answering phones, creating tables using MS Word,

typing correspon-dence, faxing, copying and supporting other staff members.

1997 - 2003 Papco Holding

Portsmouth NH/Executive Assistant

Performed real estate financial management bookkeeping using Quicken.

Customer

Service for tenants and updating/maintaining lease contracts. Managed

office and ordered office supplies. Typing letters, speedwriting and

proofreading using Microsoft Word.

1990 - 1996 CIGNA/Healthsource

Concord NH/Underwriting Assistant

Supporting underwriters with monthly reports. Typing proposals and

contracts for new and existing clients using Microsoft Word. Updating

client database using Access.

attending monthly staff meetings and new client meetings.

1986 - 1990 Waste Management, Inc.

Wakefield MA/Executive Secretary

Assisted Environmental Engineers. Typing correspondence using Microsoft

Word, maintaining files, copying blueprints, answering and screening

phones, coordinating meetings, maintaining monthly reports, using large

blueprint copier to copy engineering blueprints.

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