Customer Service Human Resources

DENISE BIESEMEIER

***** ******** ****** ***** ***********, MN 55420 612-***-**** **********@*****.***

Dynamic finance professional with many years of experience driving all phases of human resources, payroll, project management, and

programming for district wide systems. Expertise reducing company costs while overseeing office operations, training, staff meetings,

financial analysis, and commission audits. Highly adept at troubleshooting and enhancing computer systems utilizing programming

experience when needed. Advocate of human resources’ rules and regulations for training newly hired employees. Proven track record

of rapid promotion over course of career.

CORE COMPETENCIES

• Human Resource Management • Payroll & Account Management • Analysis & Reporting

• Financial Records Management • Software Programming • Systems Improvement

• Office Logistics & Management • Invoices & Billing Management • Fast Track Promotion

PROFESSIONAL EXPERIENCE

Minneapolis Public Schools, Minneapolis, MN

FINANCE ENTERPRISE SYSTEM ANALYST SEPT 1997 – CURRENT

Fast-track promotion through several increasingly responsible positions to include:

Human Resources Information Analyst I School Secretary Clerical Technician

Management Information Systems Assistant

Drive overall project management while coordinating with school districts’ educational leaders, secretaries, and several departments

to manage district wide financial/business processes supported by SAP applications. Managed revisions and updates of district,

state, and federal requirements. Liaise between Finance and IT departments to maintain system configurations, training of end users

and SAP integration with other departments.

• Run payroll on a bi weekly basis for entire district including file loads into system, pulling time entered through ESS, and

finishing third party reconciliation with Accounts Payable.

• Collect financial data and information pertinent to the District’s financial status and perform statistical analyses.

• Collaborate with Production Support Team (PST) to identify and prioritize issues in SAP and determine corrections

necessary to resolve issues.

• Design and maintain complex databases in addition to developing custom interface files to various vendors utilizing SAP and

Access.

• Perform step and longevity increases to all bargaining units on SAP system and maintain seniority list for classified

employees.

• Manage costing of contracts for district utilized when negotiating new contracts for all collective bargaining units.

• Ensure staffing positions are set up accurately and have correct account code structure on SAP system.

• Assist administrators and staff in the development and implementation of new forms and procedures.

• Streamline Staff Automated Reporting Systems (STARS) for school sites and input attendance, schedules, grades, and

transcripts into Discovery system.

• Deliver requests for records and attendance information from outside sources to include truancy workers, probation officers,

and parents.

• Maintain daily attendance records for staff, register incoming students, and provide technical training/assistance to staff and

online students.

…CONTINUED…

DENISE BIESEMEIER

10018 Columbus Avenue South Bloomington, MN 55420 612-***-**** **********@*****.***

PAGE 2 OF 3

Northwestern Travel Management, Edina, MN

ARC ACCOUNTING TRAINER/ASSISTANT SUPERVISOR MAR 1997 – SEPT 1997

Recruited and interviewed quality employees to staff agency and ensured smooth transition into job. Assisted new employees with

difficulty picking up skills. Authored training manuals for newly hired employees, explaining policies and procedures of ARC

reporting.

Reduced company costs through strategic finance management and allocation of resources.

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Verified all financial regulations adhered to guidelines.

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Audited sales and commissions of airline tickets utilizing World Span, World Ledger, Access, and Excel.

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Prepared debit memos to reclaim unpaid commissions and maintain database information.

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Various Temporary Services, Bloomington, MN

ADMINISTRATIVE ASSISTANT CLERICAL CUSTOMER SERVICE AUG 1996 – MAR 1997

Directed office operations while utilizing knowledge of organization, planning, records management, and office administration.

Coordinated records for staff, office space, telephones, company debit card, etc, maintaining confidentiality in all aspects of client,

staff, and agency information.

• Coordinated projects for management and registered students, scheduled classes, and maintained sales records.

Advanced customer service and office operations with clerical duties to include:

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calendaring / scheduling to coordinate workflow and meetings.

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answering multiline phones to handle difficult customer service issues.

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creating and modifying documents such as invoices, reports, memos, letters, and financial statements.

o

HBO & Company, Minneapolis, MN

COMPUTER PROGRAMMER / ANALYST APR 1995 – AUG 1996

Planned 1996 programming/development budget while researching available programming tools for redevelopment of DME 2000.

Wrote step by step instructions, directing computers to process information in a series of logical steps. Investigated response to

program’s instructions with network, workstations, central processing unit of system, and/or peripheral equipment. Prepared systems

flow charts showing how information flows through computer and its peripheral.

• Maintained and enhanced a durable medical equipment tracking system (DME 2000) utilizing Turbo Pascal and C++.

• Interacted with hospital IS departments and end users to develop and/or maintain custom interfaces.

• Utilized Microsoft Project to develop a timeline for new releases of software taking into account planning, developing,

testing, and documenting.

• Spearheaded a wide range of projects while overseeing a variety of computer programs.

…CONTINUED…

DENISE BIESEMEIER

10018 Columbus Avenue South Bloomington, MN 55420 612-***-**** **********@*****.***

PAGE 3 OF 3

Applied Systems Rating, Minneapolis, MN

COMPUTER PROGRAMMER AUG 1990 – APR 1995

Developed new programs and maintained existing programs utilized for rating commercial and personal lines of insurance with

Turbo Pascal on a Novell Network. Consulted with managers, engineering professionals, and technical personnel to clarify program

intent, identify problems, and suggest changes. Interacted with Programmer Supervisor to resolve problems or discrepancies.

• Evaluated simple interrelationships between programs, corrected errors, rechecked programs, and conducted trial runs to

ensure desired results were produced.

• Compiled and wrote documentation of program development and subsequent revisions, inserting comments in the coded

instructions so others can understand the program.

• Authored, updated, and maintained computer programs or software packages to handle specific jobs, such as tracking

inventory, storing or retrieving data, or controlling other equipment.

• Trained new employees on job responsibility and company policies and procedures

EDUCATION

Master of Science in Business Administration, HAMLINE UNIVERSITY PENDING

Bachelor of Science in Business Administration, ST. MARY’S UNIVERSITY 2010

Associate of Science in Business Marketing and Management, NORMANDALE COMMUNITY COLLEGE 2008

CERTIFICATION LICENSURE

Licensed Insurance Agent, STATE OF MINNESOTA 1996

Computer Programming Certification Graduate, BROWN INSTITUTE 1991

COMPUTER SKILLS

Computer Programs: Turbo Pascal, Visual basic, C++, Basic, COBOL, Delphi

Software: SAP, Access, Microsoft Office (Word, Excel, PowerPoint), Unisys, Discovery, AESOP, SRP System, and

FileMaker Pro.

REFERENCES AVAILABLE UPON REQUEST

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