Customer Service Administrative Assistant

B E T T Y E H. P I T T M A N

*** ****** ******, ***** *****, North Carolina 27803

Home: 252-***-****; Cell: 252-***-****; Email:

********@**********.***

EMPLOYMENT HISTORY

**/** - ******* *arolina Family Health Clinic, Inc.

Wilson, North Carolina

Ryan White Administrative Assistant

. Responsible for developing and maintaining an on-call

list to ensure the Network Hotline is manned 24/7

. Monitor and document use of Emergency Financial

Assistance (EFA) fund by Ryan White clients

. Tallies, creates reports and manages files for patient

grievances, patient satisfaction surveys and evaluation

of program

. Takes meeting minutes, data entry and reporting

. Helps facilitate the Consumer Advisory Board meetings

and takes minutes

. Develops and annually updating a Network Resource

Directory

. Orders supplies and other equipment

. Prepares meeting packets, reserves facilities and makes

other preparations in advance of meetings

. Monitors spending and maintain files for Tenant Based

Rental Assistance

. Work as the contact person for Network members and

assist newly diagnosed clients with questions on how to

access Network Services

. Provides administrative support to members, Project

Director and Case Manager supervisor

. Performs other duties as required

. Maintains patient strict confidentiality and adheres to

HIPPA policy

08/08 - 04/10 UNEMPLOYED. Worked as a Volunteer at Nash

Care Hospital and American Red Cross

06/05 - 08/08 Word Tabernacle Church

Rocky Mount, North Carolina

Administrative Assistant (Part Time)

. Excellent interpersonal skills, office etiquette and

phone manners

. Provided administrative support to staff including

answering telephones, greeting visitors and

resolving administrative and members problems and

inquiries

. Coordinated arrangements for meetings, luncheons and

travel

. Scheduled calendar appointments using Outlook

. Used computer skills to compose and edit

correspondence and memoranda

. Reviewed, screened and distributed incoming and

outgoing mail

. Ordered and maintained office supplies

. Assisted pastors and staff with requests for

purchases and counseling

. Created and maintained reports and files

. Data entry

. Created brochures, spreadsheets and forms using

Microsoft Office

. Scheduled and coordinated training classes and

seminars

10/97 - 01/08 Embarq/Sprint Tarboro, North Carolina

Customer Service Representative /Order Specialist III

. Served as a liaison with other departments and operating

units in the resolution of day-to-day administrative and

operational problems

. Received inquiries and complaints from customers via inbound

calls related to telephone services

. Handled order management placing orders through faxes,

ecommerce and telephone

. Responsible for providing support for the overall line call

center statistics tracking production to management

. Established, maintained and updated files, records and other

documents, develop and maintain data and perform routine

analyses and calculations in the processing of data for

recurring internal reports

. Provided in-depth analysis to identify issues and/or trends

. Ordered and maintained office supplies

. Composed correspondence to customers to document service

request and commitments

. Conducted hands on training

Repair Service Evaluator/Customer Service Representative

. Answering inbound calls, evaluating, troubleshooting

and resolving repair issues

. Handled customer inquiries to change or establish new

telephone service

. Keyed in detailed trouble reports for repair service

. Met objectives for providing excellent customer service

. High volume call center

Customer Service Representative

. Online customer service sales representative assisting

customers with their telephone accounts,

reviewing/explaining customer bills and made payment

arrangements when necessary

. Proactively sold products/services to small office/home

office customers

. Established new services, disconnect orders, and

changes and deletions to existing service, and provided

excellent customer service

. Received inquiries, requests and complaints related to

customer's telephone service or accounts resulting in

researching and investigating accounts to resolve

issues, billings and collections

EDUCATION AND TRAINING

Edgecombe Community College Rocky Mount, North Carolina

Major: Human Services

Nash Community College Rocky Mount, North Carolina

Medical Office Administration

Completed Medical Terminology I and II and Coding Understanding

Insurance

Nash Community College Rocky Mount, North Carolina

Notary Public

Received Certificate

Washington School for Secretaries

Washington, DC

Secretarial Science (1 year)

Received Certificate

Cortez Peters Business School

Washington, DC

Secretarial Science (2 years)

Received Certificate

Embarq/Sprint

Training in Customer Service, Telephone Etiquette, Sales

Computer Skills: MS Office (Word, Excel, Publisher, PowerPoint,

Outlook)

Volunteer Work:

2008 - 2010 Nash Health Care Hospital Cancer Treatment Center

2008 - 2010 Nash Health Care Hospital Patient Discharge

2010 American Red Cross

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