Customer Service Medical

Sharron Phillips

**** ********* ***** **, *********, Alabama 35640 (

*****************@*****.*** ( Tele: 256-***-****

Personal Statement

Energetic laboratory supervisor with 14 years experience in hospital

settings. Excellent clinical, time management, and customer service

skills.

Career Objective

Dayshift and Chemistry department supervisor with excellent accreditation

record and ability to multi-task. Currently seeking laboratory management

position in a small but thriving health care system.

Work Experience

Dayshift Supervisor / Chemistry Supervisor / Medical Technologist

February 2000 - present

Parkway Medical Center, Decatur, Alabama

Performed managerial functions while lab director was un-available. Daily

supervision of six employees in order to coordinate expert care to both in-

patients and out-patients. Scheduled and oversaw the clinical laboratory

rotations of laboratory students. Conducts supply ordering and generates

cost reports for chemistry department. Expert clinical, problem solving,

and communication skills. Works closely with numerous departments and on

quality improvement projects.

Medical Laboratory Technician (generalist) Sept 1996 -

Feb 2000

Lawrence Medical Center, Moulton, Alabama

Performed laboratory collections and processed biological specimens in a

timely and accurate manner. Generalist duties included all areas of

hospital laboratory, including operation and maintenance of several

laboratory instruments. Oversaw the point-of-care testing for blood

glucose meters.

Related Skills

* Nationally certified Medical Technologist (AMT) and Medical Laboratory

Technician (ASCP)

* Supervision of 6 MLTs and Interim manager when needed

* Conducts regulatory inspections with Pathologist

* Assures employer meets regulatory guidelines (Joint Commission & CLIA)

* Clinical site coordinator for Wallace State College and Calhoun Community

College

* Generates cost reports and volume figures for Chemistry

* Excellent clinical skills in Phlebotomy, Chemistry, Hematology, Blood

Banking, Coagulation, Urinalysis, Serology, Bone Marrow Collection, and

point-of-care testing

* Above average experience in Quality Control procedures, Quality

Improvement programs, Proficiency Surveys, and Joint Commission

regulatory standards

* Excellent computer skills including Word, Excel, Power Point, AS400 from

Healthcare Management Systems, and Cerner

* Committee member to evaluate hospital products for safety, cost

reduction, and ease-of-use

* Oversaw the roll out of two Chemistry analyzers; including the linearity

studies, validation studies, training and competencies of all laboratory

employees.

Education

BS Health Science, minor in Health Care Management Aug 2007 -

present

Athens State University, Athens, Alabama

Expected date of completion: May 2011

Majoring in Health Science with a minor in Health Care Management. GPA of

classes taken at ASU 3.63 / 4.0. Examples of classes are Management of

Health Care Organizations, Managed Care and Health Policy in the United

States. Currently undergoing internship in Health Care Management at

Huntsville Hospital laboratory with Laboratory Director, Vicky McClain.

AAS Medical Laboratory Technology Aug 1994 - Dec

1996

Wallace State College, Hanceville, Alabama

Associates degree in Applied Sciences with a focus in Medical Laboratory

Technology. Leadership role in both the classroom and on-site lab by

helping to create weekly practice lab activities.

Awards & Community Involvement

* Employee of the Quarter, 1st quarter 2010

* Cheerleader coach, Pee-Wee football 5 & 6 yr old team

References

Provided upon request.

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