Customer Service Representative
Resume:
San Francisco, CA ***** 505-***-****
mess: 415-***-****
**************@*****.*** Jennifer E. Spencer
Objective To utilize my customer service skills, dispatching
and computer skills in my future career endeavor.
Also, through the position I receive, I plan to
take the experience with me to further my career
skills and knowledge within the company.
Experience 2006-2009 Navajo Treatment Center for Children &
Their Families Window Rock, Az
Office Specialist
Worked in a clinical setting; set up appointments
for patients; transported patients; typed out
notes, letters to patients; worked on medical
billing thru Navajo Region Behavioral Health and
AHCCCS; screened telephone calls, routed calls, and
took messages, greeted and directed visitors as
appropriate; responded to routine questions from
the public; directed people to appropriate sources;
provided public with specifics such as program
information; researched and responded to requests
for general information; composed letter, typed,
and edited correspondence, compile and wrote
reports, maintained records, and forms; entered and
verified data in a computerized system and prepared
reports from provided data; identified sources and
extracted necessary information; performed
specialized calculations. Arranged meetings and
conferences; scheduled appointments and interviews;
prepared travel and lodging arrangements; received
all correspondences, dated stamps, logged in,
sorted and distributed incoming and outgoing mail;
reviewed reports, records, accounts or other
documents for completeness, accuracy, and
conformity within established procedures;
maintained electronic and/or hard copy files;
prepared photocopies or facsimiles; processed
employee and office forms; tracked and maintained
records and status of processes used in department;
followed up on processes or items as needed;
transcribed minutes of meetings. Prepared work
orders, supply requisitions and related documents
within established limits and procedures; obtained
appropriate signatures; monitored orders and
maintained office supplies, inventory and
equipment; coordinated the work of others and train
new employees.
2005 Resource
Enforcement Window Rock, Az
Ranger Dispatcher
Under little supervision, operated a variety of
radio communications and other equipment to locate
and dispatch ranger units to assist the public,
entities, and other law enforcement agencies;
maintained and updated a variety of logs, records,
and forms required to provide accurate records of
activities and actions; monitored equipment status
and reported malfunctions and/or failures. Answered
telephones; received and assisted the general
public; disseminated information; coordinated
communications between ranger units, supervisors,
other law enforcement agencies and the public;
prepared and maintained records of vehicle
utilization and mileage; maintained files of
permits, licenses, orders, and radio shift reports;
maintained constant check on location of ranger
units by radio.
2002 - 2003 Action Alarm Phoenix, AZ
Dispatcher/Customer Service Representative
Monitored alarms for varies homes and businesses in
various states, assisted alarm technicians with
alarms issues, some data entry, answered numerous
telephone lines, assisted customers with alarm
account information and alarm issues, handled
numerous irate customers, worked with various alarm
companies such as Phoenix Alarm, Emergency Alert
Security and Equipments (E.A.S.E.), also Roadrunner
Fire and Safety and many more, worked closely with
other Law Enforcement agencies
1999 - 2002 Wells Fargo Corporate Security Tempe,
AZ
Corporate Security Dispatcher
Monitored alarms for Wells Fargo banks, immediately
dispatched the local Police department to branch
locations in the event of a hold up alarm, duress
alarm, or burglary alarm being activated, answered
numerous incoming calls, data entry, assisted
managers with security issues, typed out burglary,
theft, and incident reports, assisted Bank
employees with burglary issues, worked closely with
Law Enforcement Agencies such as F.B.I., and Local
Police Agencies in numerous states, also assisted
Wells Fargo employees with getting help at
Employees Assistance.
1998 - 1999 Wells Fargo Bank Phoenix, AZ
Customer Service Representative
Ensured customer satisfaction while providing
prompt, efficient handling of incoming telephone
calls, assisted customers with bank account
information, such as balance inquires, balance
transfers, filing fraud claims through Hogan
mainframes, obtained account information on several
accounts for in-bound callers, reissued ATM cards,
maintenance accounts under Wells Fargo Bank
accounts according to policy and procedures,
provided loan and credit rates, met weekly and team
and personal goals in order to advance.
1998 - 1998 DNA-People's Legal Service, Inc.
Window Rock, AZ
College Summer Intern
Assisted receptionist, aided Staff Litigates with
cases and assignments, faxed documents, photocopied
documents, screened calls, interviewed clients for
intake process, typed out documents/memos, data
entry of client information, drafted and proofread
memorandums, sent out notification to clients,
assisted with the service of summons, worked with
Microsoft software and Internet tools.
1992 - 1997 Navajo Nation Correctional
Facility Window Rock, AZ
Correctional Officer
Received and booked prisoners in detention
facility; classified inmates according to sex, age,
offense, and assigned to housing areas; stored
prisoner's personal belongings or property;
supervised and controlled inmates behavior;
patrolled cell areas, corridors and other areas
within facility; observed inmates' behavior;
escorted and monitored inmate movement within the
facility; supervised inmate activities and work
programs; conducted head counts; released prisoners
after inspecting release documents and verifying
information. Conducted searches of inmates and
inmates' property and cell; seized contraband and
weapons; stored inmate's personal belongings or
property; maintained general security of facility;
took corrective action to stop escapes; restrained
prisoners as needed to maintain order and protect
life and property; transported inmates to courts,
hospitals or clinics as required; monitored and
observed inmates during visiting hours and meal
times. Responded to emergency situations within the
facility; handled and corrected immediate problems;
maintained fire safety; participated in testing for
safety and security; evacuated prisoners as needed;
administered first aid as required; maintained
daily logs and activity reports as needed; attended
in-service training and other required meetings;
worked with the public; screened telephone calls;
assisted Police Officers in D.W.I. Blitz; typed out
reports; worked on the Intoxilizer 5000 machine;
formatted forms for the inmates; supervised staff
while supervisor was out.
Education 1998 - 1999 American Indian College Phoenix, AZ
Major: Elementary Education.
1992 - 1992 Federal Law Enforcement Training
Academy Artesia, NM
Correctional Officer Basic Training (6 months)
1991 - 1992 Southern Utah University Cedar City, UT
Major: General Education.
1987 - 1991 Pine View High School St. George, UT
General Studies Graduated May 1991 - Member of
Honor Society
References Wally Whitegoat, Police Sergeant
John Dover, Lieutenant
Diane Myles, Wells Fargo Phone Bank Supervisor
April Cannon, Supervisor
Miranda Blatchford, Family Therapist
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