Sales Technical Support

SUMMARY OF QUALIFICATIONS

. *+ years of experience in selecting and recruiting personnel

. Excellent communication skills with over six years of

experience in customer services

. Highly proficient with Word, Excel, Outlook and learning new

software

EDUCATION

2006-2011 Bachelor of Commerce (Major in Human Resources)

John Molson School of Business (JMSB), Concordia

University, Montreal, QC

2001 Leading Successfully @ CA Technologies, CA

Technologies Caracas, Venezuela

Unicenter TNG (software), CA Technologies, Bogota,

Colombia, South America

1995 - 2001 Bachelor of Computer Engineering (Systems Engineering)

Piloto de Colombia University, Bogota, Colombia, South America

2002 (Nov.) Target Account Selling Strategies to Gain Sales

Success, Sao Paulo, South America

EMPLOYMENT HISTORY

2004 - 2009 Help Desk Analyst, Ajilon Consulting, Montreal, QC

. Provided first-level technical support to customers by phone

and email

. Performed diagnostics and troubleshooting regarding customer

concerns

2004 (3 months) Technical Support, Infovox, Bogota, Colombia, South America

. Administrated and provided technical support to Customers

using IVRS: "Contac Pro"

1999 - 2001 Global Sales Support Representative / Human

Resources Representative

(26 months) CA Technologies De Colombia, Bogota, Colombia, South

America

. Promoted after six month Internship and began as Human

Resources Representative within 5 months of starting as

Global Sales Support Manager

. Created, maintained, updated and increased Customer

Reference Database to 80%

. Organized events aimed to increase sales where current

clients offered testimonials

. Tracked technical and administrative problems of Referenced

Customers

. Assisted Sales and other department with solving technical

issues for clients

. Handled confidential information while recruiting and

selecting new personnel

1999 (7 months) Call Dispatcher (Internship), Bogota, Colombia, South

America

. Implemented and administrated Help Desk software: " Service

IT"

. Registered and updated the technical support problems of the

customers by phone

. Followed up on and ensured technical problems were resolved

LANGUAGES Spanish and English (Fluent, written, spoken); French

(Conversation and studying)

COMPUTERS Microsoft Office, Excel, Outlook, Internet-Email, Windows

2000 networks, Windows XP, Lotus Notes, SQL DB, Remote

connection, VPN (Virtual Private Network), Visual Basics,

IVR Systems

EXTRA-CURRICULAR ACTIVITIES

2009- Present Peer Advisor, Career Management Services, JMSB,

Concordia University, Montreal, QC

. Conduct one hour introductory career management workshops

for business students leading conversations on Resume and

Cover Letter Writing and Interviewing

OTHER ACTIVITIES

Member of SHRM- Society for Human Resource Management

Sports: Rock Climbing

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