Customer Service Life Insurance

David Warren

** ********* *** ************, ** **081 267-***-**** *************@*****.***

Help Desk / Technical Support / A+ Certified

Reliable, quality focused technician seeking a position in the information technology industry that will

support the continued development of my technical skills.

SKILLS SUMMARY

Applications: MS Office Suite, Visio, Remedy, View Star Imaging, Garwin Account

Management

O/S: Windows XP, Windows Vista, Windows 7, Blackberry

Hardware: Desktops, Monitors, Printers, Routers, Wiring

Tasks: Upgrades, Diagnostics, Troubleshooting, Repairs, Parts Replacements, Wiring,

Installations, Configurations

Other Skills: Report Generation, Account Management, Confidential Information Management,

Federal Regulation Compliance, Customer Service

Businesses: Information Technology, Insurance, Financial Services, Annuities

EDUCATION and TRAINING

Linux/Unix Certification Program

Camden County College

Network Learning Institute A+ Certification

Chestnut Hill College

Bachelor of Science, Business Administration

EXPERIENCE

2011-Present IT Tech Support, CompuCom, Swedesboro, NJ

• Deployment of new workstations for 180 TD Bank New Jersey banks

• Provide support for users during testing

• Document testing and equipment issues.

• Configure new equipment after installation

• Replace and inventory old equipment

• Update manifest and communicate with Command Center

• Configure desktop computers

• Upgrading O/S to Windows 7

• Update and install latest drivers

• Upgrading memory according to hardware specifications

• Troubleshooting and diagnostic of computers

2010 - Present Consultant, Robert Half Technology, Mount Laurel, NJ

• Coordinate, prioritize and expedite resolution of all support calls/tickets

• Provide emergency notification to the business for outages, reboots, etc

• Provides first-tier support assistance to end users with issues beyond

daily requirements.

• Handle end-user’s issues dealing with PC, printer, and network related issues.

OTHER EXPERIENCE SUMMARY

2001 to 2009 Premium Analyst, Reliance Standard Life Insurance Company, Philadelphia, PA

1997 to 2001 Annuity Underwriter, ING Variable Annuities, West Chester, PA

OTHER EXPERIENCE continued

2001 – 2009 Premium Analyst, Reliance Standard Life Insurance Company, Philadelphia, PA

• Administer employee benefit plans for multiple companies.

• Enter post and reconcile batches.

• Process and adjust premium accounts.

• Research and resolve accounts payable accounts with customers.

• Maintain expense accounts below daily balance requirements of $100,000.00.

• Responsibilities include research and analyze complex problems.

• Analyze, research, and interpret policyholder's accounts.

• Respond to policyholders inquires regarding employee coverage.

• Verify coverage rates and codes in accordance with PACS system.

• Communicate with regional sales office and brokers.

• Update employee eligibility status for life, AD& D, short term and long term disability.

• Projects: Batch Transaction and Suspense Process

1997 - 2001 Annuity Underwriter, ING Variable Annuities, West Chester, PA

• Processed Annuity (Non-Qualified, IRA, TSA and 401k) transfers.

• Administer employee benefit plans for multiple companies.

• Reviewed IRS 1035 regulations in compliance with state regulations.

• Communicated with Broker Dealers and Sales Representatives regarding the status of

transfer from prior carrier annuity contracts.

• Followed up on outstanding annuity transfers with prior insurance and investment companies.

• Reviewed and evaluated annuity contract transactions and processed for accuracy utilizing

the View Star Imaging system.

• Documented appropriate remarks on the Garwin Account Management system for tracking

and reporting data accurately.

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