Customer Service Sales

Davon Sterling

**** ******** *****, **** **********, MD 20744

(C) 301-***-**** *****.********@*****.***

Skills Summary:

• Supervision and Training

• Conflict Resolution

• Highly Analytical

• Interpersonal Communication

• Decision Making

• Financial Management

• Planning

• Productivity

• Sales

Professional Accomplishments

Gaylord National Resort & Convention Center 04/2008-Present

Marriott Hotel 40 Hours per/week

201 Waterfront Street

National Harbor, MD 20745

Supervisor: Aarti Verma: 240-***-****

Associate Manager of Conference Operations

• Oversees the entire process of conference room operations.

• Responsible for the coordination of all activities of the conference personnel and room

reservations team to make reservations for group meetings and conferences.

• Responsible for obtaining direct bill and credit approvals of groups arriving at the

property.

• Responsible for servicing all groups that utilize meeting space at the hotel.

• Acts as a liaison between the sales and operations department of the hotel to ensure a

successful event for the clients, and assures that all of the client’s needs are met and

communicated accurately and efficiently to all departments of the hotel.

• Compiles Banquet checks.

• Coordinates all audiovisual requirements of the client and ensures that proper equipment

is ordered.

Walmart 01/2004-04/2008

8745 Branch Avenue 40 hours per/week

Clinton, MD 20735

Supervisor: Celester Grey: 703-***-****

Sales Associate

• Provided remarkable customer service.

• Worked exceedingly well under pressure.

• Promptly answered customer calls.

• Efficiently operated a cash register.

• Followed proper procedure for handling claims.

• Knowledgeable about all sections of the store and products within each department.

• Ensured that merchandise was properly labeled and priced.

• Replenished stock from the warehouse.

• Promptly cleaned all spills and kept the floor clear of objects.

• Followed all safety and emergency rules and regulations.

• Ensured that all displays are secured properly.

• All other duties necessary in order to complete the duties previously mentioned.

Academic Education:

• Associate of Science, Computer Engineering, Prince Georges Community College,

Largo, MD (2006)

• Friendly High School, Fort Washington, MD (2004)

Job-Related Skills

• Advanced skills utilizing the following software: Microsoft Outlook, Microsoft Excel,

Microsoft Office (PowerPoint, Word, etc.).

Contact this candidate