Customer Service Medical Billing

Location:

Posted:

February 17, 2011

Deneva L. Viera

Crawfordsville, IN 47933

*******@*****.***

QUALIFICATIONS

Bilingual able to speak, read and write English and Spanish proficiently. Excellent

organizational skills, successfully completes assignments and meets/exceeds all goals.

Customer service driven, with the ability to maintain confidentiality. Attention to details, self

motivated, dedicated, reliable, and a team leader.

Experience

ResortStay International ~ Las Vegas, NV March 2010~November 2010

Verifier

• Ensured both customer and developer are protected from phone agent

misrepresentation.

• Time zone management of customer, lead distribution, and phone agents to their call

status.

• Data management of customer purchases and credit card charges/refund.

• Data entry of all call disposition and managed “do not call” file.

Aargon collection Agency ~ Las Vegas, NV February 2009~May 2009

Collector ~ Medical Billing

• Assisted callers with reconciliation and collection of delinquent accounts.

• Process billing to patients and third party reimbursement claims.

• Efficiently processed medical claims.

• Conflict resolution, negotiation, credit risk assessment.

• Ability to handle difficult customers with tact and diplomacy.

• Meet collection department goals and objectives.

Kosters Finance ~ Las Vegas, NV December 2006~January 2009

Assistant Manager

• Administer operations for commercial signature loan branch.

• Assist clients in securing signature loans

• Perform financial analysis to pre approve loan applicants.

• Interview clients applying for signature loans and review complete loan files for

discrepancies in income identification and credit history.

• Supervise and train all store employees in Koster’s store operations and loan

origination strategies.

• Balance cash drawer, prepare cash receipts, daily cash reports, reconcile daily.