Customer Service Representative

Ruby Resendez

***************@*****.***

**** *. ********* ****** **** Beach, CA. 90810

Home 562-***-**** Cell 562-***-****

Qualifications: Can handle multi-tasks, team player, detailed, self

motivated, ability to work well with all associates, and under pressure.

Willingness to learn, take and accept responsibility.

INTERNATIONAL FREIGHT FORWARDING EXPERIENCE

Export Customer Service Representative (Temporary Assignments),

? DHL Global Forwarding. Redondo Beach, CA. 7/23/10 - 01/31/11

? Sea Shipping Lines. Gardena, CA.10/01/08 - 12/23/08

? A-Sonic Logistics. Inglewood, CA. 06/02/08 - 06/20/08

? A To Z Metals. Compton, CA. 02/27/08 - 03/31/08

Ocean Export Customer Service Representative (Permanent Assignments),

Dedola Global Logistics. Los Alamitos, CA. 7/2007 - 12/2007

Customer service in ocean export dept., checked & answered emails daily,

checked pending shipments & overseas routed shipments. Excellent verbal

communications with customers, shippers, vendors, shipping lines, truckers,

warehouses and terminals.

Handled FCL & LCL shipments, some hazardous shipments, booking on shipping

lines, dispatch, filing AES, preparing b/l instructions, documentation, pre-

alert overseas, billing, and invoice rendered services.

Fletcher Logistics, Long Beach, CA. 11/2002 - 04/2007

Responsible for excellent customer service in ocean export department

including heavy phone contact with customers and all related parties,

handling and coordinating shipments from beginning to end, handling some

hazardous shipments, auto validation, over-size cargo, and letters of

credit. Made bookings, dispatch p/u's & delivery, prepared b/l

instructions, overseas correspondence, sent pre-alert to agent/customer,

assisted in import department, passed invoices for payment, and all invoice

services.

Advance Cargo Services, Wilmington, CA. 03/2000 - 10/2000

Customer service / truck shipments, will calls, receiving, booking on

shipping lines, documentation, check drivers manifest & trips.

Keihin Of American, Carson, CA. 08/1996 - 02/2000

Export agent in ocean export dept., bookings, dispatch, pick-ups and

delivery of full container and less than container loads, handle some

refrigerated & hazardous shipments and letters of credit, file AES,

prepared necessary documents to shipping lines and all related parties,

invoice services.

Talmo Agency, & Rollins Agency, Torrance, CA & Lakewood, CA. 10/1993 -

03/1995

Ocean export clerical support for: Samson Transportation, MSAS Cargo,

Meridian Enterprise, U.S. Borax, Nankang Rubber.

SKILLS

Over 10 years of Ocean Export/Freight Forwarding experience

Knowledge of Computer mainframe systems

Experienced in data input, Internet, Email, MS Word, Excel, and 10 key

Excellent customer service skills and a strong work ethic

Contact this candidate