Customer Service Administrative Assistant

Nidhi K. Mohan

*** * **** ****** # **, New York, NY 10017

917-***-**** . ***********@*******.***

Profile

Solutions-focused, motivated professional with a comprehensive background

in office administration, executive support, quality assurance, business

analysis, help desk support and marketing assistance.

. Ability to juggle multiple simultaneous projects while working under

pressure in fast-paced environments.

. Highly versatile; quickly masters new roles, responsibilities,

technologies and environments.

. Demonstrates outstanding problem solving and active listening skills;

diffuses difficult situations with tact and ease.

. Reputation for integrity, problem solving abilities, work ethic and

analytical skills.

. Fluent in English and Hindi.

Core Competencies

Team Building & Motivation . Relationship Building . Strategic Planning

Process Improvement . Research & Analysis . Project Management

Verbal & Written Communications . IT Proficiency

Career Background

MEDIDATA SOLUTIONS - New York, NY (November 2010 - February 2011)

Billing Analyst (Finance Contractor)

Performing day-to-day activities by assisting in Professional Service

Change Authorization (PSCAs) and Amendments in Openair software for around

10 - 40 clients.

. Updated the budget hours, billing rates, change of service and the

budget money for each client's projects.

. Updated the expense rule which helped to determine how to bill to

clients and helping the billing team with the closing month end books.

. Created invoices for clients and working on excel sheet by adding/

editing any information entered for client's projects.

. Communicated to the project owner when the project was applied and

updated in Openair software.

. Updated client's payment terms for US and Japan projects in excel

spreadsheet as well in Openair.

. Monitored contract to ensure bills were in compliance with appropriate

contracts, guidelines, and regulations

. Assisted with the sales order and revenues for each individual

client's project in NetSuite software

. Helped the revenue team by updating the entire billing forecast

schedule for sale orders, revenues and ruleout reports on month -

month basis in Netsuite and exporting them in excel spreadsheet to run

the reports for each client.

CHICAGO TRIBUNE - Chicago, IL (July 2007 - March 2009)

Customer Service Administrator

Established priorities managed resources and developed strategies to

perform comprehensive research and analysis of potential client base for

newspaper subscriptions. Applied strategic planning, prioritization and

project management skills toward processing sales transactions and

providing effective front-line support.

. Tracked between 100-300 customer orders daily while timely maintaining

and updating the internal database.

. Ensured personnel provided superior customer service by consistently

troubleshooting problems and resolving customer issues ranging from

costs to delivery.

PHYSICAN'S OFFICE - Holyoke, MA (January 2004- June 2007)

IT Business Analyst/Administrative Assistant

Performed a broad range day-to-day activities, with an emphasis on

coordinating extensive medical data entry. Generated monthly reports for

invoicing, recorded existing patients data in the GVA Accounting

Information System and verified customers' insurance, further illustrating

exceptional multitasking and prioritizing abilities. Contributed strong

communication and interpersonal relation skills toward directing all

insurance-related calls.

. Assisted in filing, photocopying, opening and reviewing direct mails

and answering phone calls to schedule patient's appointments.

BAY PATH COLLEGE - Longmeadow, MA (September 2003- May 2004)

IT Help Desk Associate

Served as a key staff member responsible for installing Windows 2000

software onto multiple stations. Demonstrated project management skills in

effectively troubleshooting and resolving IT issues and advising faculty

and students on administrative policies. Identified and addressed existing

and potential issues and created proactive repairs, upgrades and

enhancements for optimal results. Handled additional duties, including

managing on-campus computer labs and verifying that printers were working

properly.

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VERITECH CORPORATION - East Longmeadow, MA (May - July 2003)

Technical intern

Maintained full accountability for debugging homegrown software in XML

programming, preparing voluminous records for medical and sports clients,

and supporting video production of multiple projects.

Career Note: Additional experience as an Administrative Assistant for NEW

ENGLAND IRON, LLC and a Graduate Admissions Assistant for BAY PATH COLLEGE.

Education

BAY PATH COllEGE, Longmeadow, MA

. Masters in Communication & Information Management, 2004-2005

. Bachelors of Arts in Communication, minor Information Systems, 2000-

2004

Technical Skills

Microsoft Office, JAVA, Visual Basic, HTML, SQL, Quark express, Openair

Software & Adobe Acrobat

Activities

Studied Indian classical dance, Odissi for 20 years

Performed live dance shows at UMass, UConn, various libraries and museums

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