Customer Service Quality Control

Juan C. Quinones

**** *. **** ** ***#G*** Hialeah, FL 33014 ? (305) 742- 3594 ?

*********@*****.***

Education

FastTrain

****-****

Network Administration Miami,

Fl

Calixto Garcia 1989-

1994

High School Diploma

Holguin, Cuba

Skills and Qualifications

. CompTia A+ certified.

. Confident IT professional with strong knowledge in the deployment and

management of Windows server 2003 and 2008.

. Vast experience in the installation and configuration of Local area

Networks and Wireless Local Area Networks as well as repairing,

maintenance, upgrade, operation and support of various software and

hardware systems.

. Expert in the use of back-up software and recovery systems.

. Experienced in the use and installation of Microsoft Office Suites

2003, 2007 and 2010.

. Familiar with the use of analyzing software protocols such as Ethereal

Packet Analyzer.

. Responsible maintaining accurate documentation of assigned tasks.

. Able to work effectively as part of a team. Strong attention to detail

. Strong troubleshooting and problem solving skills

. Capacity to maintain patience, courtesy and professionalism in times

of stress and deal directly, promptly and respectfully, even with

difficult people and issues.

. Ability to explain technical issues/remedies to customers in simple

language they can understand.

. Strong troubleshooting and problem solving skills

Work Experience

United Aerospace Corp. Miramar, Florida Jun 1999- Jan

2010

Quality Control Inspector

USA Parking Fort Lauderdale, Florida Aug 2005-

Aug 2008

Valet Parking Ramp Supervisor/Customer Service

Self-employed Miami, Florida

Aug 2008- Present

PC Repair

References available upon request

Contact this candidate