Customer Service Technical Support

Antony Wendell Rice

*** ********** *** ** *******, North Carolina 28027

Residence: 704-***-**** . Email: ******.****@*****.*** . Mobile: (334)

414.3599

Qualifications

Qualified and knowledgeable Computer System Analyst Professional

seeking to contribute training and acquired skills within a Tier

Two Technical Support and/or Help Desk role. Work well

independently, or in a group setting providing all facets of

computer support such as computer hardware and software,

installation, configuration, management, troubleshooting, and

support.

Technical Skills

Microsoft Windows Microsoft Works

9x/NT/2000/XP/Vista/Windows 7

Microsoft Office Photo Shop

Server Troubleshooting

Hardware/Software

Microsoft Visual Studio

Power Point

Professional Experience

September 2009 - Present

Connextions Inc. - Concord, NC

Technical Support

Provide customer service and technical support

for a leading provider of broadband telephone

services

Respond to inbound customer calls and emails that

are technically related (compatibility,

installation, usage, firmware upgrades, and

troubleshooting complications).

Deliver quality technical resolutions in a timely

manner by interpreting customer problems,

researching available resources, and applying

solutions in accordance with established guidelines

and procedures.

April 2006 - June 2009

Alabama State University - Montgomery, AL

Field Technician

Manage Windows network infrastructure environment

including upgrades, Windows services, and server

troubleshooting

Support desktop applications, hardware and software

Provide after hours "on call" support to end users

during assigned weeks

June 2006 - March 2009

Office Depot - Montgomery, AL

Copy and Print Department Management

Directs and supervises daily activities to ensure

merchandise presentation, signage, price changes,

displays and ad sets are in place per guidance.

Support the store management team performing

manager-on-duty functions opening and closing the

store.

Promote customer satisfaction, working to provide

the total solution while assisting customers with

their buying decisions.

February 2003 - July 2005

The Sneaker's Corporations - Montgomery, AL

Sales Associate and Cashier

Assist customers with purchases of athletic shoes

and clothing

Receive shipment and restock new and existing

merchandise

Utilize appropriate sales techniques to encourage

and enhance the buying experience for customers

April 2002 - July 2003

Alabama State University Library - Montgomery, AL

Librarian

Assist the students and faculty with locating and

utilizing information.

Work at the distribution desk checking books and

other materials in and out.

Answer reference questions.

EDUCATION

Alabama State University - Montgomery, AL

Bachelor of Science in Computer Science

Graduated: July 29, 2006

Troy University, Montgomery, AL

Master of Science in Computer Science

Expected Graduation: May 16, 2011

Contact this candidate