Customer Service Training

James Weekes

***** ****** ***** ***** ( Humble, TX 77346 ( 832-***-****

OBJECTIVE

Enthusiastic professional with excellent customer service skills seeks

opportunity to maintain, optimize and improve corporate IT systems using a

dedicated skill set, experience and tools to ensure the availability and

functionality of information services required to support Smartech's client

software objectives and technology investments.

'

PROFESSIONAL EXPERIENCE

Lead Network Service Technician

AT&T Houston, Texas

2006

to present

Technical team lead supporting and maintaining the enterprise network and

computer infrastructure. Provide excellent training and end user desktop

support for all Microsoft Windows client operating systems, Office

applications, and proprietary software packages. Daily administration of

Active Directory as well as server system installations, configuration, and

troubleshooting. Integrating and configuring printers and client

peripherals to share resources on the network enterprise. Installation and

configuration of wireless networking topologies and mobility product

integrations.

. Excellent knowledge of Microsoft Windows XP/ 7/ Server 2003/2008 and

Linux client/server operating systems as well as a strong proficiency

in Microsoft Office and Outlook.

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. Effective communication, presentation and interpersonal skills as well

as remote management and telephone end-user support.

. Strong organizational skills with attention to detail

. 10 years expertise with hardware, software installations and break/fix

resolutions.

TSA Technical Operations

Transportation Security Administration Houston, Texas

2002 to 2005

Successful ordering, testing and calibration of all sensitive federal

airport security screening equipment and software. Training, coordination

and evaluation of all pertinent personnel necessary to operate explosive

trace detection systems. Supervise over 35 employees and technical leaders

to execute daily management training directives

. Relentless implementation of safety guidelines to promote an accident

free workplace.

. Establishing training modules for proven peak department optimization

increasing productivity by 35%

. Excellent supervision and coaching of a staff of 35 talented employees

. Developed and monitored superior inventory systems for accuracy and

error resistant control processes.

EDUCATION AND CERTIFICATIONS

Bachelor of Business Administration

Management University of Miami Miami, Florida

MCSE, LCE

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