Customer Service Sql Server

LARRY MORANDO

***** ****** **** ( Lake Forest, CA 92630

949-***-****

********@*********.***

CUSTOMER SERVICE

Technical Support ( Inbound/Outbound Calls

QUALIFICATIONS

< Technical Support for Networks and Desktop Applications

< Website Design/Administration

< Database Administration

< Reports Design/development

< Sales and Customer Service

< Proficient in MS SQL Server 7.0 / 2000, MS Access, Crystal Enterprise

Reports, DB2, Windows 2000, Windows XP and NT 4.0, MS Word, Access,

Outlook, Exchange, Excel, Visio, Excel Macros, VBA, Front Page,

Dreamweaver, HTML, DHTML, CSS, XML, and JavaScript.

PROFESSIONAL EXPERIENCE

Outskirts Press, Inc. 2006-

2011

Senior Author Representative

< Inbound/Outbound calls to assist authors through the publication

process.

< Answer questions and resolve problems.

< Liaise between the authors, management and design staff to convey

author requests.

< Maintain author records with up-to-date information in the company

database.

Archaio LLC 9/2004- 10/2004

Database Administrator (Contract)

< Database administration and problem resolutions.

< Setup and monitor maintenance jobs, optimization, integrity checks,

and backup plan.

< Documented databases using Microsoft Office Visio.

Southern California Physicians Managed Care Services 2/2003-

12/2003

Database Administrator (Contract)

< Administered SQL Server 7.0/2000 operations for several mission-

critical databases in a Microsoft Windows 2000 Clustered Server

environment.

< Created and modified T-SQL queries, stored procedures, views, triggers

and DTS packages.

< Monitored backups, index rebuilds, database consistency, OLTP and data

warehouse batch updates.

< Train users and assist in resolving application issues.

< Develop and maintain company Internet / Intranet sites using IIS 5.0

and FrontPage.

Digirad Corporation 9/2000 -

9/2002

Database Administrator

< Administer MS Access and SQL Server 7.0/2000 databases for a corporate-

wide user base.

< Designed reports as per user-defined specifications with both Crystal

Reports 8.5 Developer and Enterprise editions.

Mission Computer Services 4/1997 -

9/2000

Web Consultant

< Freelance web design and administration for small businesses.

< Designed and implemented Access and SQL Server databases

< Develop internet web sites using HTML, XML, and JavaScript.

< Installation, troubleshooting and administration Windows 2000/NT/9x

operating systems.

< Setup, administer and troubleshoot web sites.

< Designed reports for several clients with Crystal Reports 8.0.

Previously employed as Product Support Engineer with Microsoft Corporation

(1994-1997); Customer Service Representative with Volt Temporary Services

(1992-1994).

EDUCATION

Ashford University

Bachelor of Arts - Environmental Studies (In Progress)

Orange Coast College

Associate in Arts - Business Information Systems (1984)

* References available upon request.

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