Customer Service Sales
Resume:
Derrick S. Weil
**** * ***** **. *******.****@*****.***
Tempe AZ, 85281
Objective:
To obtain a career with a company that I can make a career.
Somewhere that values their employees and has opportunities for me to grow
and excel.
Skills:
Carpentry: 2 year rough framing 1 remodeling
Hardware: 9 years of build and fixing computer (pc)
Software: 15 year, familiar with dos, window, c++, pearl, java (basic),
Flash, Photoshop, MS Office, and most graphic design software.
Experience:
Go Daddy Inc. June/10 -
Current
Sales and Support
Responsibilities include troubleshooting users websites, DNS. consulting
with the end user to gain an understanding of what they are using products
for and offer what is needed to help the use be successful. Take inbound
calls, follow quality standards and meet daily quotes.
Apollo Group, Inc. Jan/07
- Nov/09
IT Customer Svcs Rep
1. Responds to customer service calls and discusses PC, server, mainframe
applications and/or hardware problems or issues through discussion with end
users. Creates and tracks service tickets to be assigned for problem
resolution.
2. Creates and maintains supporting documentation of customer service
activities to capture historical transactions and track information for
customer service purposes.
3. Interacts with second tier support, network services software systems
engineering and/or applications development to restore service and/or
identify and correct moderately complex problems or issues.
4. Maintains and increases professional and technical knowledge by
attending workshops, reviewing professional publications, establishing
personal networks, and participating in professional societies.
Best Buy.
Aug/06 - Nov/06
Home theater sales
Sales of end to end solutions for home or business home theater equipment.
Offering the complete solution to optimize home theater experience. Work
with variety of customers, educating them so the can make the right
purchase.
Sales of LCD, Plasma, DLP TVs, and variety of audio equipment, accessories
and services.
2B Wireless.
May/06 - Aug/06
Wireless sales
Sell products and services to prospective customers and meet monthly sales
quotas. Evaluate wireless telecom needs and recommend products and services
based on customer requirements.
ISE.
Aug/05 - April/06
ASM Cord Operator
Inspect cords and test units on the line. Strong electrical / electronic
skills. Experience with PLC controls, and a working knowledge of pneumatics
and hydraulics.
Bestcom Wireless. Jan/04 -
July/05
ASST. MANAGER
Cellular sales, data entry opening, and closing the store. Evaluate
wireless telecom needs and recommend products and services based on
customer requirements. Deliver sales presentations and demonstrations to
maximize sales performance. Met or surpassed sales expectations each month
for five consecutive years. Averaged 120% of quota in 2005.
ADDITIONAL INFORMATION:
High-energy sales and IT professional with a proven track record of sales
achievement. Known as one of the top sales producers district wide.
Knowledge of the telecommunications industry, including wireless, local,
long distance, Internet, broadband, and cable. As well as most pc software
and hardware. I continue to develop knowledge of products, promotions,
competitors, sales support tools, and market trends and computers.
References:
Available upon request
Contact this candidate