MANOHAR RAJU

SUMMARY

. * years of technical writing, management of deliverables, analysis, and

QA experience with Business Operations and hard core research teams of

leading Medical Physics, IT, Software, and Networking companies with

full SDLC.

. Track record of achieving excellent customer satisfaction ratings,

saving department money, time, and resources while accomplishing

critical organizational targets; outstanding communication and project

management skills.

. Led, managed, and completed multiple projects while working under high

pressure scenarios for the full SDLC.

EDUCATION

. M.S. in Electrical Engineering, University at Buffalo, The State

University of New York, February 2011, with GPA=3.73/4.

. B.TECH in Electrical Engineering, BPPIMT, University at Kalyani,

Calcutta, India, August 2004 with First Class Honors.

SKILLS

. Languages: C, Python (intermediate), Matlab(basics).

. PLM Tools: CA Clarity Project Management, FTS, TSMS, CA Service Desk

Manager.

. Applications: MS Word, Excel, PowerPoint, Author-It, FrameMaker, Java

Help, Eclipse, XML, Documentum, DITA.

. Bug Tracking: CDETS, QDDTS.

EMPLOYMENT HISTORY

Research Assistant, Toshiba Stroke Research Center, UB, June 2009 to

Present

Project: High Resolution X-Ray Detector and Imaging Systems

. Led the testing efforts of a clinical computer application interfacing

a Micro-Angiographic-Fluoroscopic detector (aka MAF) designed by our

group. The application controls the detector and acquires medical

images for different modalities.

. Provided exhaustive and adequate test coverage for increased

sensitivity of the MAF, negligible image lag, high spatial resolution,

excellent visualization of details of medical devices, to produce high

quality images of excellent diagnostic utility for effective treatment

of cerebrovascular diseases like aneurysms, vessel stenoses etc.

. Assisted Principal Investigator and lead scientist in planning and

organizing projects; ensured we stayed on schedule to deploy the

imaging system on live humans for clinical trials in the Millard

Fillmore hospital - a major breakthrough in the field of Medical

Physics.

. Responsible for technical writing and producing documentation such as

several versions of reference guides, user guides, summary instruction

sheets, process improvement documents, quick reference guides, signoff

forms etc.

. Timely delivery, high quality imaging system, and excellent

supplementary technical writing deliverables strengthened association

with Toshiba to attract funds for future research; also made a strong

case for approval of NIH Grants.

Technical Writer, CA Technologies Ltd., June 2006 to

December 2008

Project: CA Database Management Solutions for z/OS

. Responsible for updating and maintaining 10 deliverables for several

Major Releases and Service Packs.

. Responsible as a liaison for interacting and working very closely with

Senior VP Development, VP Product Management, Manager QA, Manager

Support, Senior Manager Tech-Pubs for their reviews and feedback of the

deliverables.

. Responsible for writing and reviewing project release specifications,

design specifications, and technical publication specifications from

planning through BETA and GA stages of the project.

. Identified implications on other departments, reduced localization

costs enormously by aggressive single-sourcing in the CA India center

and US; by training peers and team members across CA on gaining

expertise on the sourcing tools.

. Ensured the team was the first to convert all of the legacy documents

into Author-It by volunteering to work on a large number of

deliverables and also the first to migrate the Author-It files to the

Central AIT repository per CA's vision.

. Was instrumental in the overhaul of the legacy doc-sets, apply IE

standards, topic-based and minimalist writing.

. Developed excellent rapport with cross-functional and co-authors and

came up with innovative ways to produce new deliverables after

performing extensive Competitive Analysis of rival company's doc-sets.

. Extensively worked on the CA Clarity Portfolio and Project Management

tool for regularly updating and changing the deliverables, project

information, and statuses for the ready reference of all of the

stakeholders.

Project: CA Easytrieve Simplified Design System

. Managed the individual project documentation for a highly business

critical product under minimal supervision.

. Developed a critical high priority Mainframe Value Report to influence

the repurchase behavior of the customer that won positive feedback from

senior management at the upper echelons of CA.

. Developed technical publication specification documents, detail design

plan documents, online help, and other technical writing deliverables.

. Worked very closely with the Principal Software Engineer and provided

valuable feedback on the product GUI, made recommendations on how to

optimize the product and delivered quality documentation.

. Performed a review of legacy documents and removed redundancies and

rewrote technical writing deliverables per the Information Elements

standards that was followed in CA; improved the quality by a good

measure.

Project: CA BU-Operations

. Was the "go-to" person for resolving complex issues pertaining to

Author-It and CA Clarity.

. Generated awareness about CMMI among the department heads in BU-Ops.

. Led and oversaw the migration efforts to the Central Author-It database

for the entire group in India.

. Trained and mentored technical writers in IE Standards and in the use

of Author-It.

. Responsible as a liaison to interact with cross-functional BU-Ops teams

and implement process-improvement initiatives.

. Consistency to deliver quality documentation, innovation to improve doc-

sets, and expertise with the use of the tools and IE Standards helped

bag three major documentation projects for CA India Center, one of

which was CA's highest revenue generating Mainframe product line.

. Trained writers in the use of project management tools used in CA.

Technical Writer (MTS), HCL-Cisco Systems Inc., November 2004 -

June 2006

Project: Cisco Hot Standby MAC Address

. Conducted Rapid Task Analysis (RTA) sessions with Development, QA, and

Support throughout the project cycle.

. Gathered information and worked on the product to produce the related

project deliverables.

. Prepared a Feature Module from scratch and posted it for public viewing

through Cisco CCIM; available at this link.

. Submitted the Feature Module for review to all of the major

stakeholders and incorporated their review comments.

Project: Cisco IOS Documentation

. Won SPARC awards twice from Cisco Systems Inc. management for improving

the quality of the documentation for a large number of deliverables

(more than 100) in the first two appraisal cycles of joining the

company.

. Resolved several documentation bugs by interacting closely with the

corresponding development teams across different continents and also

improved the quality of the documentation in the process.

. Mentored technical writers in the group and helped them come up to

speed on their respective projects.

. Received extensive training in technical writing of complex

deliverables.

REFERENCES

. Available upon request.

150 W.Winspear Ave., Buffalo, NY - 14214

abhssq@r.postjobfree.com Ph: 716-***-****

Contact this candidate