Customer Service Sales

Ninfa Herrera

Milpitas, CA - P: (***) ***- **** - E: ************@*****.***

Bilingual Desk Clerk

Friendly and dependable administrative professional skilled in providing

excellent customer service in a caring and positive way. Dependable,

willing to learn new skills and implement knowledge for a satisfying job

related outcome. Good attendance record, good verbal, written and

communication skills. Trustworthy, and detail oriented.

. Bilingual fluency in English and Spanish

. Basic computer skills in Microsoft Office Suit (Outlook, Word and

Excel & PowerPoint).

. Team Player

EXPERIENCE:

Administrative Assistant, Host SHFB, Council on Aging, San Jose, CA July

2010 Dec 2010

. Provide backup telephone support, as necessary and provide translation

to members

. General clerical duties including filing, photocopying and general

assemble of materials

. Provide assistance on projects including renewals, preparation for

site chair and other meetings

. Distribution of site correspondence, newsletters, flyers and other

materials

. Provide data entry support for Services Database

. Responsible for sending out special recognition to site volunteers

. Translate member memo and notices

. Conduct annual member renewals at distribution sites including

scheduling and preparing applications, rosters and cards; supervising

renewal team volunteers; and processing returned applications.

Greeter, Escort, Kaiser Permanente, Santa Clara, CA

June 2010 2010-December

Welcome each customer, directing them to their desired destination using

map guides and kiosks and the computer,available at every information east,west or main entrance, willing and able to escort them to their appointed

floor and room.

Donor Registration, American Red Cross Blood Center, San Jose, CA

May 2010 2010-December

. Welcome each donor, have them sign in, keep track of appointments and

walk-ins, and help ensure sure all donors proceed through the process

in an orderly and timely manner, on a volunteer basis

. Maintain the canteen and make the donors comfortable with

refreshments and snacks after donations.

Teller, Bank of America, Newark, CA September 2006-

2009 June

. Assisted customer with various banking products, maintained cash box,

and balanced at end of day

. Provided quality customer service, resolved complex issues, maintained

customer satisfaction and retention, and followed guidelines for

customer privacy

. Monetary Bonus for Top Sales: 2006

. Weekly Sales Winner: 2006, 2007, 2008

Teller, Bank of America, Warm Springs, CA September 2005-

2006 August

. Opened/closed branch, balanced cash, learned all financial products,

and exceeded sales goals

. Recognized as "Top 20 Sales Personnel" for the District in 2005

. Weekly Sales Winner: 2005

Head Cashier, Staples, Milpitas, CA July 2003-

2005 August

. Stocked products, provided customer service, and balanced cash

registers

Medical Front Desk, Family Practice, Clovis, NM February /April

2003

. Checked in patients, took medical histories, recorded weights, and

completed intake paperwork

. Answered telephones, scheduled appointments, typed documents, verified

insurance, completed copy and fax jobs, and various other

administrative responsibilities

. Administered Snellen eye exams

. Collected urine specimens and performed urinalysis

. Cleaned and stocked exam rooms

EDUCATION:

Medical Office Administration Certificate, Tech Skills, San Jose, CA

2009-2010

College coursework, Mission College, San Jose, CA

2004-2005

Accounting Certificate, Milpitas Adult Education Center, Milpitas, CA

2003

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