Human Resources Customer Service

Andrew J. Coughlin *** Claremont Avenue .

Montclair, NJ 07042

973-***-**** . **********@*****.***

Employee Relations and Recruitment Specialist

Human Resources Generalist . Administrative Services . Training

Resourceful, detail-oriented and committed HR professional, providing

value added support to HR management. Regularly requested to deliver

employee training on processes, policies and procedures to improve

efficiency, increase productivity, enhance quality and strengthen

financial results. Professional career reflects 10 years' progressive

experience in HR and administrative expertise, talent spotting,

recruitment and overall customer service excellence.

Combine strong cost analysis, planning, organization and reporting

abilities in tandem with problem resolution, negotiation and relationship-

management skills. Highly articulate communicator and consensus-builder;

recognized as an engaging presenter with the aptitude to align training

activities with corporate goals.

Core Proficiencies

Human Resources Administration . Employee Relations . Staffing . Recruiting

. Training & Development Strategies Cost Control . HR Policy & Procedure

Audits . Compliance . Compensation & Benefits . Industrial Relations

Contract Negotiations . Collective Bargaining . Team Leadership

Interest & Right Disputes . Terminations & Retirements

CREDENTIALS

HUMAN RESOURCES/SHRM CERTIFICATION COURSE, anticipated completion PHR

(June 2011)

Farleigh Dickinson University

BACHELOR OF SCIENCE in Psychology

William Paterson University, State University of New Jersey

Technical Proficiencies

Windows and Apple platforms . Word, Excel, PowerPoint, Outlook, Access .

Oracle, PeopleSoft, ABS SafeNet, Vignette, Success Factors, Report Xpress,

Hodes iQ . Photoshop, Adobe Acrobat and PageMaker

CAREER HIGHLIGHTS

ATLANTIC HEALTH, Overlook Hospital - Summit, NJ 2007 - Present

Atlantic Health, a Fortune 100 company, is a recognized leader in quality

health care and advanced medical technology.

REPRESENTATIVE (GENERALIST), Human Resources

Initially recruited to provide vacation relief for HR Senior Generalist,

then assigned as Internal Transfer Coordinator at corporate offices and

subsequently progressed to full-time role. Scope of responsibility includes

departmental reporting, listing job postings, handling EEO and AA plans as

well as maintaining updated employee files and managing the employee

database. Took on responsibility to audit personnel files while

collaborating with managers to formulate departmental policies and

procedures. As branding expert, deliver corporate HR presentations and

convey critical requirements for staff. Advise employees in areas spanning

Labor Relations, Retirement, Compensation & Benefits, Recruitment and HRIS.

Designed, developed and administer the corporate Employee Discount Program

and booklet.

. Point person for employee relations and interdepartmental training;

conduct all weekly New Hire Orientations for groups of 15-50 new

employees.

. Provide key administrative support to recruitment and employee relations

managers as the lead HR generalist out of a group of six (6).

. Reduced annual office supply expenses and delivery costs by $6K+ for both

hospital locations through cost effective stock control and shipping.

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SNELLING PERSONNEL - Summit, NJ 2007

Full-service staffing provider of placement for temporary, career and temp-

to-hire employees.

TEMPORARY STAFFING

Engaged for various temporary administrative assignments before gaining

appointment to two (2) temporary assignments with Atlantic Health that

consequently led to a full-time role.

HORIZON LINES LLC - Kenilworth, NJ 2005 - 2006

The nation's leading domestic ocean shipping and integrated logistics

company.

MANAGER, Crewing

Manage a staff of three (3) with full ownership of crew management and

claims services for company managed/operated vessels. Oversaw all

recruitment activity, implemented a highly effective training and

development program and created schedules for 200-member crews to

effectively man and operate U.S. Flag MSC T-AGS and MARAD Ready Reserve

Force (RRF) ships deployed on global, classified research missions.

. Played instrumental role as sole liaison for vessel crew, OTS associates,

union officials and internal departments.

. Negotiated compensation and benefits contracts on behalf of crew members.

. Accurately maintained SafeNet crew management module database and crew

files; ensured thorough validation of Federal Security Clearances for all

crew members.

. Reduced annual travel expenses by 25% through early travel bookings and

aggressive contract negotiations; reduced turnover rate by 30%.

CROWLEY MARITIME CORPORATION - Secaucus, NJ 2002 - 2005

118-year old diverse worldwide marine transportation and logistics services

company.

ADMINISTRATOR, Crewing

Promoted to position of increased responsibility, managing a staff of four

(4) administrative assistants tasked with maintaining the personnel

database and files. Staffed and generated schedules for U.S. Flag Merchant

Vessels (containers, tankers and MARAD vessels) commissioned for

international trade expeditions.

. Organized rotating shifts and relief schedules for 135-member crews on

U.S. Government RRF ships.

. Validated new-hire and incumbent staff authorizations and Federal

Security Clearances, ensuring compliance with federal and state labor

codes and regulations.

ADMINISTRATIVE ASSISTANT TO SHIP OPERATIONS, VP and Crewing Department

Enlisted to lead Division Office Services for a 70-member office and

provide key support for GM/SVP, VP, Corp. Counsel and Human Resources

Manager during company relocation efforts. Coordinated VP's calendar,

scheduled travel and appointments; handled all business and personal

correspondence.

ADMINISTRATIVE ASSISTANT TO HUMAN RESOURCES MANAGER/DIVISIONAL RECEPTIONIST

In charge of customer service functions, control of supplies, organized

corporate functions and processed corporate applicant EEO-1 spreadsheets.

NEW JERSEY ENVIRONMENTAL FEDERATION (NJEF) - Montclair, NJ 2000 - 2002

The NJEF state chapter of Clean Water Action, is a non-profit, action-

oriented organization developing a growing coalition of community,

environmental student and labor organizations able to act on a broad range

of environmental issues.

OFFICE MANAGER/HEAD RECRUITER

Engaged in role as Supervisory Field Canvasser with straight-line

accountability to Director with oversight of A/P, A/R and payroll duties.

Sourced viable employment candidates and guided new staff through

orientation programs. Advised employees on benefits and other ad hoc

employee relations issues. Organized annual national board meetings and

quarterly statewide meetings while handling all general clerical

responsibilities.

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