RESUME
Gokul Puvvada
Senior Technical Consultant
Contact no: (+65)84549954
E-mail ID: ************@*****.*** [pic]
Objective:
Looking forward for a good career breakthrough in a professionally driven
esteemed organization that utilizes my software expertise and skills and
where i can be a member of a dynamic group, consistently refining my skill
set and prove my mettle in realizing the organization's goals.
Professional Summary:
. 6.8 years of overall experience in IT including Microsoft .Net
Technologies.
. 3.6 years of work experience on Microsoft Dynamics - CRM.
. Experience in object oriented design and development.
. Experience in managing databases.
. Possession of excellent analytical and problem solving skills.
Skill Profile:
Microsoft Dynamics : MSCRM 3.0, MSCRM 4.0
Dot Net Technologies : ASP.Net, C#.Net, VB.Net, ADO.Net.
Reporting Tools : SQL Server Reporting Services, Crystal Reports
9.0.
Scripting Languages : Java script, HTML, XML.
Operating System : Windows Environment.
Database : MS SQL Server 2005, MS SQL Server 2000, My
SQL 5.0.
Source Control Tools : Microsoft Visual SourceSafe 6.0, Visual SVN
Server 1.0
Certifications:
1. MB2-631:Microsoft Dynamics CRM 4.0 Customization and Configuration
2. MB2-633:Microsoft Dynamics CRM 4.0 Installation and Deployment
Microsoft Certified Professional ID: 6587124
Academic Qualification:
Bachelor of Technology from Jawaharlal Nehru Technological University,
Hyderabad, AP, India in the year 2003.
Professional Experience: 6.8 Years
Organization: MN Computer Systems (S) Pte. Ltd, Singapore.
Designation: Senior Technical Consultant.
Duration: August 2010 - Till Date
Organization: Arvato Systems Singapore Pte Ltd, Singapore.
Designation: Technical Consultant.
Duration: February 2009 - June 2010
Organization: Semanticspace Technologies, Hyderabad.
Designation: Sr. Software Engineer.
Duration: April 2007 - January 2009
Organization: Weston Solutions, Hyderabad.
Designation: Software Engineer.
Duration: May 2006 - February 2007.
Organization: Indus Networks Ltd, Hyderabad.
Designation: Software Engineer.
Duration: January 2004 - May 2006.
Project Experience
Employer: MN Computer Systems (S) Pte. Ltd., Singapore.
1. Project : Helpdesk and Service Request System
Client : National Kidney Foundation, Singapore (www.nkfs.org).
The NKF is a charitable organization that provides dialysis treatment and
rehabilitative care to kidney failure patients at affordable and subsidized
rates. The project aims to automate, track and maintain the day to day
activities carried out by the users across different dialysis centers in
Singapore pertaining to the requests raised in the helpdesk and service
request systems.
Duration: Sep 2010 - Till Date
1 Environment:
MSCRM 4.0, MSCRM SDK, ASP.net 2005, SQL Server 2005, SSRS
Reports, Windows Server 2003
Responsibilities:
> Involved in the technical design of the Helpdesk and Service Request
modules.
> Involved in the customization of MSCRM including the entity
customizations, ISV and Sitemap customizations, development of client
side scripts, plugins etc meeting complex business requirements of the
modules.
> Involved in the development of SSRS reports.
Employer: Arvato Systems Singapore Pte. Ltd., Singapore.
1. Project : Service Management Asia Pacific (SMAP)
Client : Panasonic Asia Pacific Pte. Ltd., Singapore.
Panasonic is into the manufacturing of AVC Networks, Home Appliances, Semi-
Conductor Components & devices, Panahome electronic products for a wide
range of consumer, business, and industrial needs. The project aims to
improve the customer service with faster turnaround time for servicing and
the post sales service to its customers while ensuring a standard CRM
application across the entire Asia Pacific region that meet the servicing,
warranty, inventory and customer retention requirements. The CRM needed to
be flexible to meet all the various needs of the Panasonic in-country
processes as well as adherence to its business rules. The current system
SMAP was developed using Microsoft Dynamic CRM 4.0. SMAP is a multinational
implementation of Panasonic in Asia Pacific region.
The project covers the following aspects:
Online part sales
Inventory management
Service management
Warranty management
Technician scheduling
Business reports generation
Warranty claims management
Outsource / ASC Job management
Call center management
Redemption management
Duration: Feb 2009 - June 2010
2 Environment:
MSCRM 4.0, MSCRM SDK, ASP.net 2005, SQL Server 2005, SSRS
Reports, Windows Server 2003
Responsibilities:
> Involved in the technical design of the Redemption, Service
Maintenance Contracts and Warranty management modules.
> Involved in the customization of MSCRM including the development of
client side scripts, plugins, batch jobs and web services meeting
complex business requirements of the module.
Employer: Semanticspace Technologies, Hyderabad, India.
1. Project : MSCRM for Publications
Client : American Marketing & Publishing L.L.C, USA
MSCRM for Publications provides a powerful sales tool for the client in
publication sector. Aimed to build on top of the Microsoft CRM platform,
the software's functionality is deeply extended to provide the benefits of
a CRM solution to the Publication industry for maintaining the publication
sales orders information including the advertisements, listings, pointers,
order commissions and day to day user activities performed in the process.
Duration: Oct 2008 - Jan 2009
3 Environment:
MSCRM 4.0, SQL Server 2005, Windows Server 2003
Responsibilities:
> Involved in the analysis of the client's business process and
requirements.
> Involved in the customization of MSCRM.
2. Project : SSTLMSCRM up gradation from 3.0 to 4.0
Client : Semanticspace Technologies, Hyderabad, India
The project handles the up gradation process of the internal implementation
of Microsoft Dynamics - CRM from 3.0 to 4.0 version.
Duration: Aug 2008 - Sep 2008
4 Environment:
MSCRM 3.0, MSCRM 4.0, SQL Server 2000, SQL Server 2005, Windows
Server 2003
Responsibilities:
> Involved in the pre-analysis and up gradation of database and MSCRM.
3. Project : BIAMP
Client : BIAMP Systems, U.S.A.
BIAMP electronics is one of the leading international provider of
professional audio electronics having exposure in delivering, managing and
enhancing the sound areas like airports, arenas, theaters and many more.
The business areas covered for this project is the Service module and the
level of customizations include that of creating custom entities,
attributes, accessing data from My SQL database and developing custom pages
for lookups and SSRS(SQL Server Reporting Services) reports.
Duration: May 2008 - July 2008
5 Environment:
MSCRM 3.0, SQL Server 2005, Windows Server 2003, SQL Server
Reporting
Services
Responsibilities:
> Involved in the analysis of requirements including the fit gap
analysis.
> Customization of MSCRM entities
> Creating callouts and implementation of client script as a part of
customization.
> Developing reports using SQL Server Reporting Services
4. Project : Promopeddler
Client : Promopeddler Inc., U.S.A.
Promopeddler is a promotional products organization which is into dealing
with the promotion of products from different clients. The project involves
the customization of Microsoft Dynamics - CRM to the extent that custom
forms have been developed for quotes and orders management so as to
facilitate the complex custom calculation logic involved with the products
that the client handles.
Duration: Nov 2007 - April 2008
6 Environment:
MSCRM 3.0, SQL Server 2000, Windows Server 2003
Responsibilities:
> Involved in the analysis of the business requirements of the client.
> Involved in the development of custom quote and order forms
implementing the custom calculation logic depending on the client
requirements.
5. Project : NWA Data Migration
Client : Northwest Analytical Inc., U.S.A.
NWA(Northwest Analytical) is a leading provider of Statistical Analysis and
Statistical Control Process software used to manage and improve
manufacturing processes, improve quality and reduce costs. Semantic Data
Migrator tool has been used for data migration for different entities like
Accounts, Primary Contacts, Additional Contacts, Pending and History
Activities. GoldMine CRM Database has been successfully migrated to MSCRM
database through robust SQL queries and data inconsistency verification
techniques.
Duration: Aug 2007 - Nov 2007
7
8 Environment:
MSCRM 3.0, SQL Server 2000, Windows Server 2000, Semantic
CRM Data
Integrator.
Responsibilities:
> Involved in the analysis of client database schema and data.
> Involved in building of queries for migration and cleaning of data.
6. Project : SSTLMSCRM
Client : Semanticspace Technologies
SSTLMSCRM is an internal implementation of Microsoft Dynamics CRM for the
sales team working for the organization both in India and USA. The
project mainly focuses on the customization of the application so as to
enhance the business process and for effective tracking. Several
customizations have been carried out as part of the implementation
ranging from different entity customizations and developing reports for
effectively tracking the day to day user activities and sales revenue
generated in the organization.
Duration: May 2007 -July 2007
9 Environment:
MSCRM 4.0, SQL Server 2005, Windows 2003 Server
Responsibilities:
> Involved in the analysis of business process requirements and
implementing the same.
> Involved in developing reports using SQL Server Reporting Services.
Employer: Weston Solutions (I) Pvt. Ltd, Hyderabad, India.
1. Project : EHS Track
Client : Weston Solutions Inc, PA, U.S.A.
EHS Track (Environmental Health and Safety Tracking System) is an intranet
application developed for Weston Solutions. The project handles different
Environmental Health and Safety courses designed for Weston employees,
class scheduling, adding and removing students to a class, managing
instructors, generation of certificates etc.
Duration: May 2006 - Feb 2007
10 Environment:
ASP.Net with C#, SQL Server 2000, Crystal Reports 9.0, Visual
SourceSafe,
Windows XP.
Responsibilities:
> Involved in the functional and technical design of online
generation and printing of training certificates.
> Involved in development of class scheduling, adding personnel to
the system.
> Involved in generation of reports using Crystal Reports.
> Involved in writing and executing unit test cases.
Employer: Indus Networks Ltd, Hyderabad, India.
1. Project : Cajent HR Manager.
Client : The Cajent Group, Tx, U.S.A.
Cajent HR Manager is an Intranet-based Human Resource Management System,
which has been designed and developed to serve the needs of the Human
Resource department of the client. This package covers all the functional
aspects of a HR department viz., Recruitments, Employee registrations,
Designation allotment, salary fixation, pay slip generations, Loans and
Bonus, Promotions, Leaves, Training and Services etc.
Duration: Sep 2005 - May 2006
Environment:
ASP.Net with C#, SQL Server 2000, Visual SourceSafe, Win
Xp.
2 Responsibilities:
> Involved in object oriented design and development.
> Involved in coding of forms.
> Involved in writing Test cases for the application.
2. Project : VINS CRM.
Client : VINS Bioproducts Ltd, Hyderabad, India.
This application facilitates the client for maintaining the customers'
information. Different branches of the customer, different contact persons
for the customer, products of the client etc can be maintained by this
application.
Duration: Jan 2005 - Aug 2005.
Environment:
ASP.Net with C#, My SQL, Windows 2000
Responsibilities:
> Involved in designing and coding of forms.
> Involved in writing and executing test cases for the application.
3. Project : Indus Impex(Online Shopping Portal).
Client : Indus Impex Inc, U.S.A
Indus Impex is an online trade portal targeted for U.S. people with Indian
products. Portal consists of product listing, member's login, and Admin
Control and International Search facility.
Duration: Apr 2004 - Dec 2004.
Environment:
ASP.Net, SQL Server 2000, Windows Server 2000
Responsibilities:
> Involved in the design and development of the functionality.
> Involved in writing and executing test cases for the
application.
Gokul Puvvada