Administrative Assistant Customer Service

Mindy Joseph

**** ******* ** ****** ****, FL ****5

Home: 904-***-****

*************@*****.***

Experienced Administrative Assistant

Profile

Administrative support professional offering versatile office management

skills and proficiency in Microsoft Office programs. Strong planner and

problem solver who readily adapts to change, works independently and

exceeds expectations. Able to juggle multiple priorities and meet tight

deadlines without compromising quality.

Education

Florida State College at Jacksonville Jacksonville, FL

Expected completion date of December 2012 for BS in Business Administration

Key Skills

Office Office Spreadsheets/Reports Front Desk Reception

Skills: Management Event Management Executive Support

Records Calendaring Travel Coordination

Management

Database

Administration

Comput MS Word MS Outlook NAVFIT

er Skills: MS Excel MS Access DTS

MS PowerPoint MS Project Windows

Experience

U. S. Navy Jacksonville, FL Administrative Assistant, 1998 to 2011

12 plus years’ experience handling multifaceted clerical tasks (i.e., data entry, filing,

records management, scheduling, and travel) as the personal assistant to the

Commanding and Executive Officers and administration offices. Coordinated travel

arrangements, maintained database and ensured the delivery of premium service to

various types of customers. Quickly became a trusted assistant known for “can do”

attitude, flexibility and high quality work. Anticipates and prepares materials needed by

various managers for conferences, correspondence, appointments, meetings and

telephone calls.

Attended meetings, recorded and reported on proceedings.

Highlights:

10 plus years’ experience as Executive/Admin Assistant to the Commanding and

Executive Officers and other Senior leadership as well as the Administrative Offices

Mindy Joseph – Page 1

Handled the day to day operation of the Executive Suite. To include such duties as

answering and screening phone calls, making appointments, maintaining

schedules, screening visitors, processing and tracking all incoming and outgoing

correspondence, making travel arrangements, setting up conference room for VIP

visits and meetings, and maintaining a clean, professional yet personable office

environment

Communicated effectively with multiple departments to plan meetings and prepare

welcome packages for new employees. Established strong relationships to gain

support and effectively achieve results.

Strong organizational skills, detail oriented, and the able to handle multiple

priorities.

Excellent interpersonal skills, including the ability to collaborate and work effectively

with a diverse group of people

Entrusted to manage office in the supervisor’s absence. Provided timely, courteous

and knowledgeable response to information requests; screened and transferred

calls; and prepared official correspondence.

Developed innovative PowerPoint presentation used by the Office of Administration

to train other assistants in standard administrative practices and customer service.

Handled all aspects of customer relations to include such tasks as tracking

personnel, answering phones, providing personable service, handling requests,

answering questions and researching information

Provided leave control number numbers for personnel requesting leave, for tracking

and charging leave requests, and maintaining the leave log

Earned excellent marks on performance reviews, with citations for excellence in

areas including work volume, accuracy and quality; ability to learn and master new

concepts; positive work ethic; and commitment to providing unsurpassed service.

responsible for all aspects of the travel process to include:

making travel arrangements

approving/denying travel requests and travel claims

5 years’ experience as Defense Travel System NDEA

Received and distributed incoming mail; reviewed and evaluated mail to identify

those items requiring priority attention of the staff.

Written/drafted routine correspondence as well employee evaluations, and

company policies and procedures for staff signatures. Archived correspondence.

Attended management, committee, and other meetings and take minutes, as

needed.

Handled differing situations, problems and deviations in the work of the office with

limited supervision.

No instruction needed for priorities, duties, policies and program goals.

Uses greater judgment and initiative to determine the approach or action to take in

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non routine situations.

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