Customer Service Technician
Resume:
ALBERTO AUJERO
Murrieta, CA *****
*******@*****.***
POSITION STATEMENT
Extremely reliable network support technician with over 13 years of
relevant experience. Providing solid network maintenance and
troubleshooting skills combined with a strong emphasis on customer service.
Delivering outstanding network support for Bloomberg's data centers,
offices and clients globally. Numerous requests from external and internal
clients requesting my name to work on their more troublesome issues.
SUMMARY OF QUALIFICATIONS
- Working knowledge of monitoring and maintaining a multi-site global
network.
- Solid hardware configuration and communication diagnostic skills.
- Great productivity in team oriented setting or taking on a project
individually.
- Calm, customer service driven, methodical approach to any situation on a
network.
- Daily use of Remedy to track and document issues until they are resolved.
CAREER NOTE:
2008-2010: On family related sabbatical
SUMMARY OF EXPERIENCE
07/02-08/07: BLOOMBERG, New York, N.Y. - Network Operations Technician
Installed, configured and maintained 24/7/365 global network carrying data,
voice and video. The network consisted of over 100 node sites and 6 data
centers which included Juniper, Cisco, Nortel and Alcatel hardware in
addition to over 300 servers running Linux. Solely responsible for Network
department's equipment for 4 node sites and 1 data center.
10/98-06/02 BLOOMBERG, New York, N.Y. - Trading Systems Support
Coordinated the installation of routers and the circuits connecting them to
two separate data centers. Confirmed connectivity and tested applications.
Assisted clients with issues at all layers in regard to sending/receiving
extremely time sensitive data.
07/94-09/98 BLOOMBERG, New York, N.Y. - Global Technical Support
Interfaced directly with clients to diagnose hardware, software and
communication issues. Coordinated dispatches by both Bloomberg technicians
and telephone carrier technicians. Directed and assisted technicians in
diagnosing issues.
ALBERTO AUJERO
Murrieta, CA 92562
*******@*****.***
TECHNICAL SKILLS
Network protocols and technologies - TCP/IP, VLAN / 802.1Q, VTP, STP, HSRP,
VRRP, RIP, EIGRP, OSPF, BGP, MPLS, PPP, CHAP, PAP, HDLC, ATM, Frame Relay,
VPN
Hardware - Cisco (1600-7400 series), Juniper (E and M series), Nortel (Arn,
Bln and Passport 5430) routers, Cisco Catalyst (2900-6500 series) and
Nortel (8000 series) switches, Alcatel 7470, Adtran equipment, circuit
testing devices (Agilent, Telinc and JDSU)
Software - HP Openview, Alcatel 5620, Visio, Remedy, Ethereal and Sniffer
pro
EDUCATION
DeVry University - Bachelor's Of Science - Telecommunications Management
CCNA certification obtained in August 2009
Currently preparing for CCNP certification
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