Technical Writer Human Resources
Resume:
John Seybold
Concord MA *****
************@*****.***
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OBJECTIVE
Senior technical writer.
SUMMARY
Twenty-five years of experience in software documentation, both hard-copy
and online:
* Able to write for all technical audiences--end users, system
administrators, software developers, and support engineers-and familiar
with all aspects of documentation process-scheduling, project planning,
information gathering, and software testing
* Flexible and eager to learn new technology, able to work independently or
on a team
* Proficient with a wide range of operating systems, editors, and authoring
systems, including Microsoft Word, Adobe FrameMaker and FrameBuilder, and
Interleaf
EXPERIENCE
Fidelity Investments, Boston MA
Contract Technical Writer/Instructional Designer
7/05-9/10
Member of the Business Integration documentation team of National Financial
(NF). Worked with developers and deployment consultants to produce a set of
14 manuals for client developers, documenting the suite of NF application
programming interfaces (APIs). Delivered as XML Web services, these APIs
provide brokerage data and functionality to Fidelity's institutional
clients. Also created and updated documentation used by Business
Integration trainers-user guides for Fidelity's Web and mainframe brokerage
platforms, reference cards, and workflows. Received NF Expect Excellence
Award (2Q07) and Veritude Certificate of Recognition (4Q07).
Contract Technical Writer
8/04-5/05
Member of the Health and Welfare Consulting team of the Fidelity Human
Resources Services Company. Managed content (for three external clients) of
a new reporting tool on NetBenefits, Fidelity's savings and benefits Web
site, used by clients of Fidelity's retirement and human resources
outsourcing business. Interacted closely with clients, developers, Web
publishers, and product specialists.
Contract Technical Writer
10/03-4/04
Member of the Common Collaboration and Services team of the Global Equity
Trading Technology (GETT) division. Documented Java components and
frameworks developed by GETT to be shared by sister divisions. Designed the
overall GETT User's Guide and developed a chapter template.
Senior Technical Writer
1998-2002
Member of the Human Interface Design team in the Fidelity Center for
Applied Technology. Produced internal documentation for Fidelity developers
and support staff and external documentation for the technical staff of
Fidelity's institutional clients. Many of my documents were new, created
from scratch, and thus required extensive planning, full participation on
project teams, and close working relationships with developers. Major
projects included network security-in particular, public key cryptography
and Public Key Infrastructure (PKI)--procedures for software development
and system administration, and API documentation. Received President's
Award as a member of the PKI team, which launched Fidelity's own PKI and
Certificate Authority in 1999.
Hewlett-Packard Co., Chelmsford MA
1989-1998
Senior Learning Products Engineer
Part of the Learning Products team in the division focusing on distributed
computing. (This HP facility resulted from the acquisition of Apollo
Computer in 1989 and was closed in 1998.) Major projects included cluster
system management and networking and communications:
* Served as project lead on the two-year Multi-Computer System Environment
(MCSE) project, supervising as many as four other writers
* Personally produced a configuration manual and a new 100-screen online
help system for the cluster administrator
* Wrote release notes for a cluster diagnostics tool and worked with the
application developer to create and edit the database of error messages
* Documented TCP/IP and NFS planning and configuration in both Domain/OS
and mixed Domain/OS and HP-UX environments
* Revised the Open Software Foundation's (OSF) network administrator's
guide for the first release of the HP OSF/1 operating system
* Contributed to a manual on installing and configuring a FDDI controller
in workstations on an Apollo Token Ring network
Prime Computer, Framingham MA
1983-1989
Senior Technical Writer
Worked on a wide array of projects in the PRIMOS (Prime's operating system)
section of the Technical Publications department, producing documentation
for several different technical audiences:
* Updated the introductory text for new users of Prime systems, the Prime
User's Guide
* Documented Prime's source-level debugger for software developers
* Produced an operations manual for technicians supporting the Prime 9955
mini-computer
* Wrote a new edition of the only typeset book in Prime's documentation
set, the PRIMOS Commands Reference Guide
* Maintained the online PRIMOS help database for several releases of the
OS, winning an award for documenting the procedures involved in this
elaborate process
EDUCATION
Former PhD candidate (ABD) in Near Eastern Studies-University of Chicago,
Chicago IL
MA in Near Eastern Studies-University of Chicago, Chicago IL
BA in English Literature-Columbia University, New York NY
Courses and seminars in computer science:
* Introduction to Macromedia Dreamweaver-two-day course at Westlake
Internet Training
* "Creating HTML Help with WebWorks Publisher"-workshop at Boston Help
Technology Conference
* Web Craft-University of Massachusetts-Dartmouth
* Data Communications I and III-Northeastern University
* The TCP/IP Protocol Suite-three-day seminar with William Stallings
* Artificial Intelligence (LISP)-Harvard Extension School
* Beginning and Advanced Pascal-Boston University (MET program)
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