Customer Service Manager

OBJECTIVE

Seeking a challenging career position that will provide an opportunity to

utilize and enhance my technical and interpersonal skills.

EDUCATION

Ivy Tech Community Collage 01/2009

Radio logic Technology

Indiana Business College, Indianapolis, IN

9/00-01

Information Technology/A+/Network+/MSCE

Devry Institute of Technology, Chicago, IL

4/95-6/96

Diploma in Computerized Business Systems

GPA 3.8

SUPPORTIVE BACKGROUND

> Operating Systems: Windows 95, 98,2000,XP, Win ME, Microsoft office,

Word/Excel, People Soft Software. Power Point, Quickbooks,

> Medical Terminology

> Typing Speed 55+ wpm,

> Excellent organization skills

> Customer Service oriented

EXPERENCE

CLARIAN HOME HEALTH/AEROTEK STAFFING 10/09-

05/10

DOCUMENTATION SPECIALIST

Preparation of various aspects of Medicare forms/documentation including

(CMN's,) Certificate of Medical Necessity (WVO) Written Verbal Order

and (PA's) Physician Authorizations. as well as documentation

distribution, filling, and data entry and perform general office duties.

COMMUNITY HOSPITAL NORTH 09/08-

10/09

ADMINISTRATIVE PARTNER

Support a unit of 5-32 patients, Generate physician orders, meds and

labs, prepare transportation arrangements for patients to other

facilities, admit/discharge patient, submit labs, analyzes records for

completeness. transcribing medical orders; order entry; chart

maintenance; managing confidential records; occasionally assistance with

patient care Perform general clerical duties.

PHASE II QUALITY RESELLER

OWNER/MANAGER 06/03-

02/07

Owned and Operated a Retail Store.

ST. VINCENT HOSPITAL/ FAMILY LIFE CENTER

PATIENT COMMUNICATION REPRESENTIVE 11/04-

09/06

Perform clerical and administrative functions for FLC department interact

with patients and visitors, and retrieve/transfer calls through out

department. Complete necessary patient charges and documentation, logging

patient valuables, scheduling rooms, and arranging patient transportation).

Perform general office duties.

REFERENCES

Available Upon Request

Contact this candidate