Project Manager Customer Service
Resume:
Martha Armenta 408-***-****
Martha Armenta Langeland
San Jose, CA. 95133
408-***-**** Home
408-***-**** Cell
**************@*****.***
WORK EXPERIENCE:
**** - **** ***ight Global Consultant-Global Materials, Cisco Systems
San Jose, CA
Commodity Manager
Worked within the capacity of a Manufacturing Operations Commodity Manager (MoCM) in the Global
Manufacturing Organization. Interfaced cross-functionally with Supply Chain Operations, Global Supply
Planning, and Global Supplier Management in driving resolution to component escalations, and addressing
gaps in Supply/Demand reporting. Additionally, focused on driving adherence and continuous improvements
to the Component Escalation Process. Reporting status at daily Executive Production calls and participating
in Quarterly Escalations Metrics to help in sustaining of supply. My position involved interacting with:
Managers, Directors and V.P.'s in GMO and Global Supplier Management. Ability to work well with a variety
of people from different functions as well as having the flexibility to take on different roles/responsibilities as
initiatives evolve and change over time.
2002 – 2009 Carole M. Mesrobian, Esq. San Jose, CA
Legal Assistant
Entail attorney
Welcomes client and visitors by greeting, in person or on the telephone, bilingual/English-Spanish
Scheduling appointments in person or by telephone
Prepare necessary documents for new clients and enter client information into office database
Ensures information filing client records; maintaining the reception area
Maintains clients accounts by obtaining, records, and updating personal information
Translate all necessary documents to star the immigration process
Interact and meet with clients to review and sign legal forms and documents
File legal documents such as motions, brief, and petitions with the Immigration Court
Maintains business office inventory by checking stock to determine inventory level; anticipating needed
supplies; placing and expediting orders for supplies; verifying receipt of supplies, payment posting
Protects clients' rights by maintaining confidentiality of personal information
Calendar hearings, USCIS interviews, and case status and case follow ups.
Quick leaner with a great work ethic and excellent Customer Service Skills
1987 – 2002 Applied Materials Santa Clara, CA
Outsourcing Specialist 2000-2002
Teamed with project manager to meet schedule, cost and performance criteria. Coordinated and provided
leadership
Purchasing/Outsourcing Specialist 1996-2002
Teamed with project manager to meet schedule, cost and performance criteria. Coordinated and provided
leadership in scheduling meetings for supplier selection. Assembled RFQ packages to include scope of work,
drawings and specifications, ensured on-time delivery, resolved quality issues.
• Coordinated all activities in order to fulfill materials requirements.
Martha Armenta 408-***-****
• Ensure engineering Bill of Materials are developed and maintained.
• Ensure that material cycle time meets program requirements.
• Within a year transition deadline, met target goal of outsourcing and transition modules to Austin.
• Negotiated purchase order pricing, delivery and lead times for build-to-print commodities mostly in
machining and sheet metal.
• Reviewed MRP on a weekly basis to analyze usage and order parts to satisfy all service levels,
reschedule/cancels orders when necessary.
• Continuously work to reduce the amount of E&Z on my desk by working closely with other
divisions and planners in Austin.
• Work closely with engineering and ECO analyst to ensure proper rework on changes.
• Received award for cost reduction in ECO reworks.
Research and Development Planner / Buyer 1991-1996
• Interfaced extensively with Engineering, Manufacturing, Quality and Operations, Programs, Control
departments.
• Purchase all commodities, machine, sheet metal, PCB components/equipment, electrical parts. As
well OEM parts.
• Awarded employee of the QTR in Q3 1991.
Inventory Control Planner 1989-1991
• Review MRP on a weekly basis to analyze usage and release purchase requisitions to communicate
material needs to the buying community.
• Continuously work to reduce the amount of E & Z on my desk by working closely with other
divisions.
• Participated on projects as needed.
Material Coordinator 1987-1989
• Managed all materials coordinating issues for ETCH division.
• Move material out of Quality Control into the warehouse to production.
• Work very closely with planners, engineering and master schedules.
SKILLS
PH 3000 (MRP system)
Oracle
MS Excel/Word
Outlook
WebEx
Lotus Notes
Fluent in Spanish
References: Available upon request
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