Customer Service High School

Kimberly D. Perez

**** ********* ***. ***** **** Ca 90280

? Phone no: 323-***-**** ? Email: ***********@*****.***

PROFILE: I am a sincere, responsible and dedicated individual who has a

great deal of ambition. Although I have extensive experience in customer

service, I also have experience in working with children. I love to help

and am always up to a challenge. I get along well with others. I am seeking

a position where I can develop and excel while giving my best to an

employer.

WORK HISTORY:

Oct 2010- Jan 2011 Customer Service

Ross

7410 Alameda St. Huntington Park, CA 90255

Responsibilities:

Great each and every customer in a polite manner with a positive attitude.

Answer phone calls in a professional manner. As well as answer any and all

questions that customers may have.

Handle transactions as quickly and accurately as possible while making the

customer enjoy their visit.

Communicate with customers and employees in a professional manner as well

as working together with others.

Mar 2010 - May 2010 Private Tutor

Academic Advantage

5777 W. Century Blvd. Los Angeles, CA 90045

Responsibilities:

Help students improve and achieve their goal in improving their English

learning skills by making learning fun.

Attend all one on one tutoring appointments on time at the students home or

local library.

Setup daily lesson plans according to the students individual academic

need.

Communicate with students parents on the students progress on a weekly

basis.

Nov 2009 - Jan 2010 Sales Associate

Radio Shack

1045 Pacific Coast Hwy. Seal Beach, CA 90740

Answer any and all questions customers have about store merchandise.

Assists customers in making a purchase.

Work with team members to meet monthly sales goal.

Complete all required training.

Nov 2008- Jan 2009 Cashier

CSULB Book Store

6049 E. 7th St. Long Beach, CA 90840

Assist customers in finding proper books and material that they may need.

Handle transactions in a quick and organized manner.

Oct 2007 - June 2008 Waitress

Ruby's Diner

100 Citadel Dr. Ste 222, Commerce, CA 90040

Greet each and every customer and seat them at their table.

Manage large amounts of money on a daily basis.

Make sure that customers feel welcome and comfortable.

Make sure that the customers order is to their liking.

VOLUNTEER:

Sep 2005 - 2009 CCD Teacher

San Miguel Catholic Church

2214 E. 108th St. Los

Angeles, CA 90059

Help children from the age of 8 to 15 learn their prayers and sacraments by

the due date.

Plan daily activities and lesson plans that have to do with the subject.

Help students individually on improving on the material at hand.

Have students interact and participate in class discussions and

activities.

EDUCATION:

Aug 2008 - Present California State University of Long

Beach

1250 Bellflower Blvd. Long Beach, CA 90840

AA GPA: 3.0

Sep 2005 - Jun 2008 South East High School

2720 Tweedy Blvd. South Gate, CA 90280

High School Diploma GPA: 3.5

Sep 2004 - May 2005 St. Matthias High School

7581 Gardendale St. Downey CA 90242

Sep 2001- June 2004 San Miguel Catholic School

2270 E. 108th St. Los Angeles CA 90059

SKILLS:

Bilingual

Multitask

Speak, read and write in Spanish.

Proficient in Power Point, Excel and Microsoft Word.

DRIVER LICENSE:

Class C

ACHIEVEMENT:

Volunteer Recognition Award.

REFERENCES:

Emanuel Barba 323-***-****

Evelyn Dudu 323-***-****

Patricia Kakita 310-***-****

Contact this candidate