Customer Service Manager
Resume:
ASHLEY M. HAARMANN
OBJECTIVE
Seeking a full-time administrative position
qualification summary
Experienced in administration and hospitality with a strong background in
customer service, marketing, and sales. Skillful in organization, planning, and
coordinating projects. Natural ability of being a "people person." Able to
follow instructions well, pay attention to fine detail, and understand concepts
of projects. Extremely capable of working well with others and have great
teamwork experience. Proficient with Microsoft Office programs and able to work
with scheduling programs.
EXPERIENCE
Receptionist
Houston, TX
Cornerstone Mortgage Company
June 2010 to February 2011
Greeted customers in the front office and directed them to the appropriate
employee. Responsible for cleanliness and organization of front office and
workroom by maintaining an inventory of office supplies and ordered when needed.
Answered phone calls and assisted customers in a professional manner.
Responsible for all mail and packages coming in and going out; used a postage
machine. Regularly filled printers and copiers with paper several times a day
and reported copier counts monthly. Assisted loan officers and processors in
various administrative duties including verifications of employment, filing loan
documents, copying, and worked in Loan-Soft Studio Software, a mortgage date
base system, performing various duties. Responsible for reporting issues of
office technology and problems to building management. Regularly used Microsoft
Outlook and created schedules through Word.
Personal Trainer
Kingwood, TX
Kingwood Athletic Club
January 2009 to November 2009
Created and constructed individualized fitness routines that addressed the
client's needs. Maintained client contact and tracked progress while motivating,
encouraging, and supporting each client to meet his or her fitness goals. Also
responsible in completing payroll reports, marketing myself as a trainer as well
as various group programs: marketing inside the club and outside in the
community. Ensured client satisfaction and worked to provide a clean, safe,
fitness environment.
Manager / Personal Trainer
Houston, TX
Fitness Together
June 2008 to January 2009
Responsible for hiring, training, motivating, directing, and evaluating the
personal training staff as well as providing one-on-one exercise instruction to
a certain number of clients per week. Guided clients through the sales process
and provided the personal training package to suit their needs. Assisted in
development and reporting of the budget, and sought to achieve or exceed the
studio's revenue goals. Professionally answered phone lines and assisted callers
while maintaining proper etiquette. Used a software program to complete
schedules, reports, payments, etc. Attended staff meetings and discussed goals,
changes, etc. Kept up-to-date on all studio services, products, and competitors
along with using various marketing strategies and networking in the community.
Hospitality Receptionist / Manager on Duty / Personal Trainer
Kingwood, TX
Kingwood Athletic Club
September 2005 to May 2008
Greeted and checked in members as well as assisted or directed members of any
needs. Used a software program to schedule members for programs and tennis
courts. Answered phone calls and assisted or directed them in a professional
manner. Used a cash register attached to a computer system for selling of
merchandise. Duties related to opening and closing the athletic club. Ensured
cleanliness of the lobby and stocked merchandise and complimentary items.
Responsible for making a positive first impression of visitors and guests.
Assisted members in registration of events and classes along with some
contracts.
Education
Sam Houston State University, Huntsville, TX
August 2007 to May 2011 (Part-time Student)
Food Science & Nutrition Major
GPA: 3.69 / 4.00
7203 Oakwood Glen Blvd. #908 Spring, Texas 77379 Phone: 281-883-
7352 Email: **************@*****.***
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