Engineer Customer
Resume:
JOHN M. DOUGHERTY
*********@*******.***
***** - **** ****** ** ****: 206-***-****
Seattle, WA 98125-3209
Cell: 206-***-****
To obtain an Information Technology position in the installation,
configuration, repair, and support of computers, preferably in multiple-
user network environments.
SKILLS:
o Dell Certified System Expert (DCSE): Desktops, Portables, Customer
Handling, 2010.
o Computer-based certifications in Dell, HP, IBM, Lexmark, Microsoft
o 1993-2009.
o Familiar with operating systems such as: Windows (7, Vista, XP, 2000,
NT, 98, 95), Novell 4.x and UNIX networks.
o Experience with hard drive imaging tools, remote access tools,
satellite systems.
o Proficient in assembler, Business BASIC, COBOL, FORTRAN, C, and C++
languages.
o Well-versed in many software applications, Internet and wireless, and
email.
EXPERIENCE:
Technician, IBM / InfoPrint Systems, contract position
Seattle, WA July 2010 to August 2010
o Worked in a large printer replacement project for local customer under
the leadership of IBM.
o Configured, staged, installed, tested, and performed troubleshooting
for new IBM system and network printers (185 in all).
o Uninstalled and decommissioned old and obsolete network printers, both
network and local.
Customer Engineer, NW Systems Consulting, self-employed
Seattle, WA June 2009 to July 2010
o Operated own business in computer consulting for PCs and networks,
mostly in troubleshooting and repair for a variety of customers in the
Puget Sound region.
o Tuned up systems, removed malware, offered consulting solutions for
small-business and personal computer users.
o Offered expertise in network printing configuration, procurement,
installation, and troubleshooting.
o Worked on Server 2008, Network+, and Dell desktop and portable
certifications.
Computer Technician II, King County Library System
Issaquah, WA May 1998 to July 2008
o Installed, configured, maintained, and repaired personal computers,
workstations, and peripherals at forty-five branches for public and
staff usage, encompassing over nine hundred (900) devices. Library
computer operations included installing and maintaining Windows Vista,
XP and 2000, Office, CD ROM programs, Internet browsers, emulations,
and security software to protect equipment from intrusion, and to
optimize reliability in a highly demanding and dynamic public
environment.
o Working knowledge of UNIX-based systems and various email systems
including Outlook Exchange Server and PINE. Provided support for SUN
Enterprise 5000 host, local LAN configurations, and Windows XP thin-
client workstations running off other hosts, in addition to personal
computer and laser printer repair, configuration and software
compatibility testing.
o Trained new staff in security, organization protocols, and technical
skills.
Customer Engineer, Hewlett-Packard, contract position
Bellevue, WA
September1994 to July 1997
o Worked in Office Products group in the repair of personal computers,
laser printers, plotters, and other peripherals in Puget Sound area.
o Responsible for configuration, diagnosis, testing, and repair of
multiple brands of hardware, operating systems, and software for
airlines, engineering firms, and other businesses.
o Trained new technicians throughout course of position in all aspects
of repair, procedures, and product knowledge.
Customer Engineer, Entex Information Systems, contract position
Seattle, WA September 1993 to February 1994
o Performed computer troubleshooting and repair for national sales and
service provider as well as customer support and systems integration
for Novell networks.
o Provided service for large customer base in western Washington region.
Obtained certifications in Hewlett-Packard, IBM, and Lexmark printers.
o Updated product knowledge in Compaq, Apple, Dell, IBM computers and
peripheral lines.
Computer Consultant, Walden & Associates, contract position
Bellevue, WA July 1992 to January 1993
o Designed and installed 20-user Novell 3.11 network for manufacturing
company.
o Installed all cabling and network cards; configured server,
workstations, and printers; transferred data from Token ring to
Ethernet topology; trained users on operations of network functions
and utilities.
EDUCATION:
Certificate, C and C++ Programming, UW Extension, 1987-1988
Bachelor of Science, Physics, University of Washington, 1986
Business Technology, North Seattle Community College, 1982
INTERESTS:
Golf, tennis, travel, as well as reading.
Contact this candidate