Customer Service Human Resources
Resume:
Deborah A Robinson
Milwaukee, WI. 53225
********@*****.***
Objective: Currently seeking a professional position within your organization.
•Experience: AT&T
Milwaukee, WI.
Maintenance Administrator 01/2000 to 12/2008
• Address and resolve customer inquiries, problems and complaints
regarding products, service, billing, applications, etc.
• Provide accurate and timely information regarding the status of
open orders to customers and clients.
• Enter all required information into the computerized systems to
create and maintain the customer database, ensuring accuracy and
timeliness.
• Prepare all assigned reports and correspondence accurately and on
time, to include open work orders, service log, maintenance
agreements, billing etc.
AT&T Milwaukee, WI.
Customer Service Rep 04/1986 to 11/1999
• Establish and maintain positive working relationships with
customers by ensuring the best possible customer satisfaction.
• Initiate outbound call projects to verify customer order information or
payment options as requested.
• Provide inside support to internal departments as needed.
• Create and maintain customer files.
Education: Rufus King High School Milwaukee
Secretarial Science Award from OIC (Opportunity 1977
Industrialization Center 1978)
• Ability to remain flexible and adaptable in a fast pace environment.
Skills:
● Ability to communicate effectively with customers and other
employees,
• Effective organizational skills are Microsoft word, access, excel,
powerpoint and heavy call volume.
• Support of company philosophy of continuous improvement and
customer satisfaction.
References: Available upon request
Deborah A. Robinson
8548 W Appleton Ave
#4
Milwaukee, WI 53225
Attention Human Resources:
I'm writing this letter on behalf of my knowledge that you are currently hiring for positions
t hat I am trained and qualified to perform in the customer service rep field. I would be
w illing to join your place of employment while you have open positions in field of expertise.
I have many skills in the area. I've been employed with AT&T for 22 years. Enclosed you
w ill find my resume and I would very much like to be considered as a future employee and
hope that you will take my skills, knowledge and expertise into consideration. Thank you
for taking the time to read and accept my resume.
Contact this candidate