Customer Service Manager

Michele Harris

*** ******** ****** • Cinnaminson, NJ 08077

Cell Phone 856-***-****

************@*****.***

Objective

I am looking to obtain a career in which I can use my skills in recruiting and Hr experience. I am

looking for a company to grow with and learn.

Education

1993.1994 Business, Harris School of Business

1985-1989 Cinnaminson High School

Experience

05/08-02/2009 Staffing Consultant, Adecco Staffing Services

• Implement pay/bill structure for gross profit level

• Interview and evaluate applicants to determine qualifications

• Fill customer job orders

• Monitor employees’ attendance and performance

• Resolve customer/client/applicant issues

• Conduct all reference checks on applicants

• Process all payroll, checked accuracy of timecards, entered

all information on customers, applicants, W-4’s into system

• Collections Accounts Receivables

• Workman’s Compensation Claims

• Unemployment Claims

• Implement company awards programs

• Customer Service calls inside and out /, .Skill Market applicants

• Placed ads in papers & career builder for recruitment of applicants, attend

recruit’s at One-Stops

• Reviewed and prepared resumes to forward to customers for clerical and light

industrial positions

• Handled Temporary, Temporary–Hire, Direct Hire staffing

• Special Projects: worked with major companies within the retail

4//07-5/08 Staffing Manager, Snelling Staffing Services

• Implement pay/bill structure for gross profit level

• Interview and evaluate applicants to determine qualifications

• Fill customer job orders

• Monitor employees’ attendance and performance

• Resolve customer/client/applicant issues

• Conduct all reference checks on applicants

• Process all payroll, checked accuracy of timecards, entered

all information on customers, applicants, W-4’s into system

• Collections Accounts Receivables

• Workman’s Compensation Claims

• Unemployment Claims

• Implement company awards programs

• Customer Service calls inside and out

• Placed ads in papers & career builder for recruitment of applicants, attend

recruit’s at One-Stops

• Reviewed and prepared resumes to forward to customers for clerical and light

industrial positions

• Handled Temporary, Temporary–Hire, Direct Hire staffing

• Special Projects: worked with major companies within the retail

10/02-10/06Contract Billing/Office Manager Coordinator,

Harrison Career Institute, Voorhees, NJ

• Post Title 3 Monies

• Enter student information into Bursar System

• Bill agencies for students

• Generate daily and monthly reports in Microsoft Excel

• Collection of Past Due Monies

• Maintain information on NJ, PA, DE, & MD State Workforce Web Sites

• Track attendance, progress and placement of students

• Reconcile cash received

• Meet with Title 3 agencies regularly

• Complete and submit contracts to agencies

• Set up Title 3 funding for both schools and students

Contact this candidate