Sales Customer Service
Resume:
STEPHANIE COLLINS
• • ********@************.*** •
**** * ******* *******, ******** 60638 773-***-****
Enthusiastic, self-driven with a positive outlook, and a clear focus on quality service and business
revenue. Natural communicator who critically markets the best a company has to offer in a mature,
credible, and comfortable environment. Reliable senior level Business major determined to develop
my 5 years experience working in sales and marketing into a long time career. Keen to learn a new
way of sales, a new experience, and exploiting team work skills.
PROFESSIONAL EXPERIENCE
BASKIN ROBBINS– Chicago, Illinois
2004 to 2006
Senior Leader (2005 to 2006)
Served as Senior Leader for a major ice cream and cake service company, including
being able to open and close the store without the owner present.
Collaborated with other Senior Leaders to create strategic plans to enhance customer
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satisfaction.
• Provide employees with tools to maintain and increase service levels.
Work closely to connect each department to promote sales contests, clarify information and
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distribute reports.
Gather analyze and report daily/weekly/monthly sales and service statistics.
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ULTA SALON & COSMETICS – Hodgkin, Illinois
2007 to present 708-***-****
Beauty Consultant, Cashier
As a Beauty Consultant, participated in trainings for all Prestigious Cosmetic and Skin Care Lines to
assist customers in hands on fashion to find the perfect product. As a Cashier, improved line
efficiency to provide customers with a quick and memorable experience, and educate them on any
additional helpful information about their products.
Received outstanding positive comments from team members on employee reviews, as well
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as exceptional feedback from management.
• Talent for identifying customer needs and presenting appropriate company product and
service offerings.
Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to
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increased repeat and referral business.
Expertise in resolving escalated customer service issues.
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Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft
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PowerPoint®, Microsoft Access, and Microsoft Outlook).
Assisted 3 years in helping facilitate the General Managers Conference while working with
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Ulta’s Public Relations and Events Coordinator.
CHICAGO METAL ROLLED PRODUCTS – Chicago, Illinois Aug
2010- present
Marketing Intern
As a Marketing Intern for a structural steel manufacturer, I participate in researching current steel
projects, calling project management for updates, and relaying information back to estimators. Also
participate in locating the standard industrialization classification code (SIC) for the company’s top 80% of
sales.
• Received positive comments and feedback from management.
• Talent for quickly becoming familiar with company’s website structure and functioning of blogs.
• Demonstrated ability to speak easily and naturally to customers and access important information
through limited conversations.
EDUCATION
Associate of Applied Sciences • MORAINE VALLEY COMMUNITY COLLEGE – Palos Hills, Illinois
Graduated December 2009
Bachelor of Business Administration • ROBERT MORRIS UNIVERSITY – Chicago, Illinois
Expect to Graduate June 2011
• Active in Sigma Beta Delta: International Honor Society for Business, Administration, and
Management.
• Academic Scholarship
• Awarded Deans List Status 6 semesters
Contact this candidate