Service Manager
Resume:
Samuel Colon *** Timpson Place Apt *G
Bronx, NY *0455
******.*****.**@*****.***
OBJECTIVE Skills
To obtain a position in a leading information technology group that
utilizes my skills as a consistent troubleshooter with great Active
attention to detail. Directory
MS Office
EDUCATION 03,07,10
Peregrine
Networking Technology, Associates Degree September 2003 - August HP Service
2005 Center
Technical Career Institute, New York, NY Adobe Acrobat
LogMeIn
Studies focused on networking topics such as LAN / WAN; data Netmeeting
transport modes; TCP / IP; software architecture; hubs; routers, HDE Encryption
bridges and switches. Learned how to provide technical support for
PC users in a variety of settings. Studies also covered designing, CMDB
installing and supporting information systems in an VM Ware
enterprise-computing environment. Acronis True
Image
Computer Science, Associates Degree August 1998 - August 2000 Norton Ghost
Huertas Junior College, Caguas, PR Wireless
Networking
Studies specialized in computer programming (Cobol, Visual Basic and Network
Java) and Computer Networking areas. Contributed to team projects, Printing
to create simulated real-world applications. Organized the startup Cisco Call
of a mock small business and implemented the I.T. infrastructure by Manager
selecting which software and hardware was needed for the daily
running of the business and explaining how it will help Hardware
productivity.
Dell
EXPERIENCE HP
Compaq
I.T. Technician Acer
August 2010 - Present Toshiba
Charter School of Educational Excellence, Yonkers, NY Asus
Apple
Provide technical support to staff of 50 and PTO team. Support and Routers
troubleshoot PC's, laptops, Switches
Peripherals and PDA's. Application support for standard Hubs
applications, systems security, and remote network and VPN access Aircards
support, as well as interoffice moves/relocations. Active Directory PDA
User/Machine Account Administration. Exchange Mailbox Blackberry
Administration. File server & print server maintenance & iPhone
troubleshooting. PC Imaging and Network Printing. Microsoft Office Android
2003/2007 Installation & Support. On call support for all desktop Fax
emergencies. Maintain inventor y database. Provide project support Cisco VOIP
as needed. Work directly with vendors on projects and escalated Audio/Visual
issues. Oversee and maintain servers and LAN/WAN equipment. Smart Boards
Desktop Support Technician
January 2008 - January 2009 Platforms
Pfizer, New York, New York
Windows
Provided support to about 1000+ employees. Provided technical 95/98/2000/ME/
support for usability issues and critical site problems, as needed. XP
Primary technical contact for critical issues (Hot Tickets). On-site Server 2003/08
and remote support via phone, SMS, LogMeIn and Netmeeting. Assisted
with critical system outages, software/hardware upgrades, and Exchange
capacity planning. Maintain inventory of Loaner PC's, Client PC's & Server 07
Peripherals by assigning PC's via CMDB by asset tag, serial number & Vista/Windows7
owner. Update Help Desk queue and ticket status via Peregrine/HP
service center. Supported video conferencing systems. Troubleshooted Mac OSX
and maintained all printers, copiers and faxes. Performed password
resets, new user creation and account deletions.
Certifications
Geek Squad Agent October
2005 - October 2010
Best Buy, New York, New York CompTIA :
A+
Provided the initial contact with customers; check in products, and Network+
run basic tests to determine product needs Security
and service solutions. Assisted customers with service/repair issues
within the Standard Operating Platform (SOP). Correctly and fully
completed service orders according to current turn around time and
notified the customer of estimates, delays and ready for pickup.
Performed software/hardware diagnostics, upgrades, installs,
repairs, virus removals and data backups.
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