Customer Service Manager

Garrison L. Jester

**** **** **** ****** #*** Westminster, Colorado 80031

Cell: 513-***-****

Email: **************@*****.***

JOB OBJECTIVE

To acquire an entry-level management position within the Retail Industry.

EDUCATION

Cincinnati State Technical and Community College, Cincinnati, Ohio

Major: Network Administration

Degree: Associate of Applied Business - AAB

Graduation Date: October, 2010

Courses completed: IT Concepts, Visual Basic, Electronic Fundamentals I, II,

Introduction to Data Processing, Statistics, LAN Administration: Novell, LAN

Administration: Windows, DOS/Windows.

WORK HISTORY

Millennium Hotel, Cincinnati, Ohio

November, 2002 - August, 2010

Security Supervisor

Began as a Security Officer responsible for conducting daily inspections of the

premises, conducting investigations and maintaining the safety of guests and

hotel associates. Promoted to Weekend Manager on Duty responsible for

supervising a staff of 60 employees. Recognized by the General Manager for

establishing excellent rapport with guests and staff members. Offered the

position of Security Supervisor during a restructuring phase.

General Electric

July, 2005 - February, 2006 Command Center Representative

Co-op position required learning various tasks needed to perform in the fast

paced daily operations in the GE Network Command Center. Responsible included

corresponding with other GE employees around the world to assist when servers

and networks aren't functioning, heading conference calls with India and

physically maintaining server hardware.

Intrieve, Cincinnati, Ohio

September, 1998 - October, 2001

Production Clerk

Began as a Mail Clerk handling letters and packages for this leading provider

of banking services to commercial clients throughout the Midwest and Southern

US. Promoted to Production Clerk due to demonstrated performance. Coordinated

mail delivery systems including data processing and maintaining files, records

and inventory items. Worked in a team based environment and developed new

procedures that improved packaging and shipping production by 25%.

Avon, Cincinnati, Ohio

October, 1997 - August, 1998

Order Entry Representative

Processed inbound orders from Sales Representatives nationwide. Typically

handled over 80 calls daily. Consistently maintained a 100% accuracy rating

for placing orders with the Shipping Department. Rated highly on performance

evaluation for displaying excellent phone etiquette and professionalism.

COMPUTER AND CUSTOMER SERVICE SKILLS

[pic] Over 15 years of combined experience demonstrating excellence in

Customer Service, Management

and Training.

[pic] Type over 45 WPM

Extensive experience building PCs -Installing motherboards, hard drives, CD

ROM's, NIC cards and

software

[pic] Experience designing and installing small networks (wired and wireless)

including cabling, router, server and modems.

[pic] Windows 98, 2000, XP, Vista and Windows 7 experience

[pic] Word, Access, Excel, Photoshop, Macromedia Flash & Dreamweaver experience

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