Customer Service Project Manager

DANIEL OVERBEY

**** ******** **** ** ******* NC *7615 919-***-****,

********@*****.***

Objective:

To become a valuable team member of a solid company utilizing a strong attention to detail in project

management, administrative work, and customer service

Summary:

5 Highly experienced and trained customer service professional.

6 Outstanding diplomacy that consistently produces win-win results for customer and company.

7 Proven ability to execute programs using limited resources.

8 Developed problem solving, leadership, and communication skills as an able customer service

representative.

9 Acquired skills in JD Edwards, SAP, and Windows applications.

Training & Certification:

Team Building for Productivity, Siemens Medical Solutions, Cary NC 2003

Experience:

Credit Counselor (Contract position), Skyline Personnel, Raleigh NC 2/2009-11/2009

Verified and processed applications for bankruptcy certifications as mandated by The U.S Treasury

Department. Counselor for client needs pertaining to the pros and cons of filing bankruptcy. Offered

alternatives to chapters 7, 11, and 13 bankruptcy filings. Provided confidential customer service to a diverse

group of clients.

Patient Account Associate (Contract position), Duke PRMO, Durham NC 5/2008-1/2009

Complete the administrative functions of a denied medical claim. Determined the next steps to resolve a

coding denial. These steps include but not limited to completing an appeals package, completing charge

correction if required or placing the invoice in correct FSC to complete the charge correction, completing

adjustments, request Medicaid recoupments and sending corrected claims for payment.

Customer Service Representative III, Affiliated Computer Service Cary NC 5/2007-4/2008

Provide world class customer service and administer defined contribution plans. Ensure Morgan Stanley

employees completed all aspects of 401K transactions accurately. Answer any inquiries regarding 401K

retirements plans and benefits. Provide resolution to any discrepancies in timely manner. Submit request for

withdrawals and final distributions and roll over request.

Inside Sale/Customer Service Representative III, Kroy Building Products, Cary NC 3/2006-5/2007

Provide optimum customer service support to clients by receiving and researching quality claims receipts.

Enter claims in database (JD Edwards) to allow for tracking and analysis. Researched claims for validity and

issue credit / debits as required. Maintain accurate and detailed customer account information. Provide

prompt and efficient response and resolution to each inquiry involving product quality. Focal point between

customers and territory sale managers.

Project Manager, DK Construction, Raleigh NC 11/2004-2/2006

Ensure construction projects were completed within time constraints and Federal and State codes.

Coordinator for subcontractors and adhering to timelines. Liaison for subcontractors and General Contractor.

Researched and studied blueprints for building compliance. Site supervisor.

Material Support III, Siemens Medical Solutions Cary NC 3/2002-11/2004

Researched and processed return spare part receipts in SAP for credit eligibility and vendor requirements.

Accurately created documents for disposition of parts within an established time frame. Thorough research to

obtain the anticipated credit and appropriate offset account.

Team Lead / Patient Billing, Absolute Collection Agency, Raleigh NC 12/2002-3/2004

Trained new employees regarding FDCPA regulations. First tier escalation contact to resolve discrepancies.

Collection of delinquent accounts and insurance billing.

Education:

Bachelor of Science – Business Management

Shaw University Raleigh NC

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