Active Directory System Administrator
Resume:
Sw
apnil Ranpise
Email: ****************@*****.***
Tel:+919*********
Personal Profile
Recently finished Microsoft Certified System Administrator (MCTS), being qualified as a
Microsoft Certified Technology Specialist, Self-motivated and responsible individual with a very
professional and positive work ethic. My proactive approach allows me to work efficiently as part
of a team as well as individually to resolve problems and able to work with different software and
operating systems.
Academic Achievement
B.Sc IT.(Computer)(4th SEM)
Appeared
(Karnataka state Open University)
June 2011 – May 2012 DIPLOMA
(Maharashtra State Board of Technical
Education)
June 2006 – May 2007 SSC
(Pune board)
Employer
August 2012 – Present U&D Square solutions Pvt Ltd
Position held: System Administrator (1.6 Months Years of experience)
Duties Included:
• Working as L1 support in the support team of for the client.
• Given Window support for one year.
• Independently and successfully performed patch installation.
• As per professional norms, my main focus is to deliver on-time and quality work to the
client.
• Helped Client to get their work done
• Weekly Meetings with client to for their feedback and their changes as per their need.
• Interaction with client over the phone or in a chat to provide 24x7 Support to resolve the
issues faced by the client.
Summary
• 1 year 6 Months of experience in IT infrastructure Support, coupled with 1 year in
Windows Server Administrator
• Experience in installation and configuration of Windows 2003, 2008, 2012 server &
Active Directory
• Creating, modifying and maintaining of User account in Active Directory.
• Managing Window 2003 Servers/ 2008 Servers
• Implemented RIMM (Remote infrastructure management and monitoring)
infrastructure for US and India business
• Good practice for applying Active Directory 2003 and 2008 security policies on
different security groups and
• Policy inheritance
• Knowledge and Experience Backup and Restore
• Self-motivated team player with good communication and excellent interpersonal
skills
Work Experience
August 2011 – October 2012 RedBus.in
Position held: Customer Support Assistant (1 Years of experience)
Duties Included:
• To provide an efficient and effective service to customers, understanding their needs
and requirements, working to exceed these wherever possible.
• To demonstrate a positive, enthusiastic, committed and flexible attitude towards
customers and other team members, recognising the importance and benefits of
effective team working.
• Process customer refunds, seeking guidance where necessary
• To maintain a good level of personal presentation
• To comply with the Data Protection Act at all times
• To maintain accurate administrative and IT records as directed
IT Skill set
• Working as System Administrator in the support team for the US client
Creating, modifying and maintaining of User account in Active Directory.
•
Worked on Backups applications such as for Symantec, Acronis, NT Backup, Window
•
Server backup, Replay 4, Replay 5, Veeam backup as well as providing remediation to
resolve the backup issue, Or to provide step to resolve the backup issue.
Worked on ticketing boards such as Auto Task, Connect wise, as ticket Escalation Policy
•
according to the client’s requirement.
Patch Deployment on Servers and Workstations
•
Antivirus installation Rollout
•
Troubleshooting tickets by giving remediation to the Client
•
• Planning, implementing, and maintaining a MS Windows Server 2003 Active Directory
infrastructure.
• Creating and maintaining user accounts, setting up roaming user profiles
• Help and Support Users on Windows
• Implementing remote access policies
• Implementing, managing and troubleshooting Network protocols and services
• Implementing, managing, and maintaining a MS Windows Server 2012 Network
Infrastructure
• Taking joint calls for the primary technical discussions with the US clients to map the
requirements and
• accordingly map the solutions for them.
• Define Roles and responsibilities
• Manage and administer windows 2003, 2008, 2012 Active Directory.
• Working on the Monitoring tool platform of Kaseya, GFI Max and Labtech.
• Antivirus Rollup and Antivirus Server Management
• Working on Application and System Error Events
• Installing and managing Active directory. Managing user desktop environment using
group policies
• Management and support for DHCP and DNS.
• Working on profile issue, LogMeIn VPN setup User moving one AD to other AD with
roaming profile
• Working on assigned L2 level tasks\tickets
• Backup Management: Installation & configuration of Kaseya Backup. Configuration and
Troubleshooting Symantec backup, NT backup, Shadow Protect and remote data backup.
• Handling Patch Management process including Patches approval/installation & Resolving
issues of Patch failure problems, Configuring patch policy, applying patches as per policy
• Installation & configuration of Kaseya Antivirus & resolution of various/profile issues
with it.
• Also handling clients various antivirus software’s like Symantec, Trend Micro etc
• Sharing best practices with team members to help enhance the quality and efficiency of
customer support
• as well as knowledge transfer
Achievements and Skills
• Commended for my customer care skills and complaint resolution ability
• I have excellent organisational and communication skills
• Team Motivator and Proactive
• Reliability Commended for my customer care skills and complaint resolution ability
Personal Details
Name : Swapnil Ranpise
Date of Birth : 16th May,1989
Gender : Male
Marital status : Single
Mobile No. : +919*********
E-mail ID : ****************@*****.***
Languages known : English, Hindi, Marathi
Hobbies : Surfing Automobile Blogs
Address : 817/18 Bhawani peth Near Padamji Police chowky, Pune
411042.
Personal Interests
I have a keen interest in the advances of information technology. I have always enjoyed building
and repairing computers by assisting my friends and family. I keep fit by playing team sports like
Cricket.
(Swapnil Ranpise)
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