Customer Service Sales

Location:

Posted:

February 23, 2011

Trina Baker

Rialto, CA ***77

**********@*****.***

PROFESSIONAL EXPERIENCE:

Integrated Transportation Services Inc. - Beverly Hills, CA

Customer Service / Account Clerk (08/07 to 01/09)

. Responsible for booking all transportation requests for corporate and

transient accounts.

. Prepared and maintained daily billing reports, credit card

reconciliation and month end reports.

. Answered and resolved all customer billing inquires and payments.

Hotel Carmel - Santa Monica, CA

Front Desk Agent / Concierge (05/06 to 06/07)

. Commitment to excellent guest services in all aspects of checking in

and out hotel guests.

. Responsible for booking all guests dinner, entertainment and tour

reservations.

. Ability to multi-task, quick resolutions to guest complaints in a calm

and professional manner.

Hotel Oceana - Santa Monica, CA

Reservation Agent / Sales Assistant (08/05 to 05/06)

. Handled all incoming guest room reservations and monitored any

modifications, cancellations, or changes.

. Organized and set up for small meeting groups and assisted in creating

marketing for seasonal packages or promotions.

. Responsible for group reservations, finalizing group contracts and

resumes, and final payment guarantees.

SKILLS:

. OPERA SYSTEMS

. FIDELIO

. PMS

. MS OFFICE

. EXCEL

. OUTLOOK

. INTERNET

. 10 KEY

EDUCATION:

Grambling State University