Customer Service Administrative Assistant

Location:

Posted:

February 22, 2011

Becky Z. Wong

San Francisco, CA 94122

Email: ****.*****@*****.***

Relevant Skills

• Excellent customer service

• Handle incoming customer phone inquires

• Experience in retail management, front counter cashier and wholesale delivery

• Perform phases of import and export documents

• Release cargo for customers; communicate with customers face to face.

• Printing, faxing, and photo copying paperwork and documents.

• Process and submit office documents.

• Computer typed invoice, ship and receive UPS packages, bill customers for services

rendered.

• Counting inventory as well as restocking of items

• Participating in local and distant wholesale shows

Summary of Qualifications

• Fluent in spoken and written Cantonese as well as Mandarin

• Possession of a valid California Guard Card

• California Driver’s license class C and U.S. citizen

• Passed all security and background checks

Employment History

• 2009-Present: City College of San Francisco student

• 2006-2009: ANA Cargo Agent (San Francisco, CA)

• 2003-2006: Variety Store Owner (San Francisco, CA)

• 2000-2003: Urban Gravity Administrative Assistant (Oakland, CA)

Education/Certification

• City College of San Francisco: Concentration in Child Development

• Urban University: Foundation to teach training

• Arriba Juntas: Microsoft Office training

• Automated Office Skills Computer Training Program (presented on November 3, 2010)

• Learning with Income, Foundation to Teach (presented on September 29, 2010)

• Customer Interaction Training Program (presented on September 29, 2006)

*References available upon request*