Customer Service Manager
Resume:
L isa H rebik
Medical Administrative Assistant
**** ******** ***** • Austin, TX 78735
******@*******.***
Objective
Medical administrative graduate seeking employment to utilize my knowledge and skills to make a
d ifference in the lives of patients.
Administrative Skills
Appointment scheduling Coding: CPT, ICD-9, HCPCS, DRGs
Vital Signs Medical terminology
Office 2000: Word, Excel, PowerPoint, Medisoft Correspondence, mail processing
Software
40 wpm
Telephone(multi-line) & reception techniques
• Dental administrative procedures: appointments
scheduling, dental charting, dental insurance billing
Managing/filing patient records
& coding, dental terminology
Use of PDR (Physician’s Desk Reference)
Employment
Assistant Manager Dominos Pizza – Austin, TX 11/2010 –
P resent
Running shifts, handling cash, providing excellent customer service, handling customer complaints
General Manager Dominos Pizza – Austin, TX 06/2010 –
10/2010
Scheduling employee shifts, managing employees and correcting behavior, updating employee
i nformation,
handling cash
Assistant Manager Dominos Pizza – Liberty Hill, TX 03/2010 –
05/2010
Running shifts, handling cash, providing excellent customer service, handling customer complaints
Delivery D r iver Dominos Pizza – Liberty H ill, TX 11/2009
– 02/2010
Taking orders, helping make orders, handling cash, delivering order to customers in a timely fashion
Assistant Manager/Waitress/Delivery D river Pizza Hu t – Marble Falls, TX 10/2008
– 10/2009
Waiting on customers, answering phones, handling customer complaints, delivering customer orders,
r unning
shifts, handling cash
Education
Medical Administrative Assisting Diploma Everest Institute – Austin, TX Pending
G.E.D. Williamson County
Certifications and Awards
H IPAA Certification Everest Institute – Austin, TX 2010
OSHA Certification Everest Institute – Austin, TX 2010
Honor Roll Everest Institute – Austin, TX 2010
Contact this candidate