Customer Service Manager

E v rim Esen

**** ******** **** *********@*****.***

Fort Lee, NJ 07024 201-***-****

OBJECTIVE

To secure a full-time position with a financial services firm that will utilize strong organizational and analytical

capabilities as well as commitment to deliver high level of client service

EDUCATION

Rutgers Business School, Newark, NJ

Bachelor of Science in Management, May 2010

GPA: 3.952/4.0

Graduated Summa Cum Laude, Beta Gamma Sigma and Departmental Honors

HONORS

Inductee, Beta Gamma Sigma International Honor Society, 05/2010

Dean’s List, Rutgers University, Four (4) Semesters

Inductee, Phi Theta Kappa International Honor Society, 03/2008

ACHIEVEMENTS

Volunteer Firefighter/ Engineer in Fort Lee, NJ; Graduate of Bergen County Fire Academy; Financed 90% of

educational expenses through NJSTARS I & II; NJ Substitute Teacher Certificate; Recipient of Honors Academic Award;

Four year recipient of Lautenschlager scholarship; Worked an average of 25 hours-per-week while pursuing degree.

RELATED EXPERIENCE

Merrill Lynch, Newark Complex, Newark, NJ 08/2009 12/2009

Compliance Intern – Assistant to Business Administrative Manager

• Assisted with Risk Management Supervision on accounts with high margin, and concentrated equities

• Analyzed seminar and other office events – cost versus client acquisition and compliance approval

• Prepared client letters for account activity reviews

• Conducted a successful training program for Series 7 and 66 candidates with their studies by administering exams

• Helped manager with the selection of various advertising, branding, and recruitment efforts

• Prepared Wealth Management Reports designed to show client statistics and portfolio progress

Fort Lee Federal Savings Bank, FSB, Fort Lee, NJ 06/2008 09/2009

Customer Service/Loan Servicing Department/Teller

• Hired as a Teller; moved to Loan Department; selected by management to serve in Customer Service

• Opened/closed accounts, specialized on CDs and Savings Accounts

• Processed wires using FedLine, filed CTRs/SARs, assisted customers with transactions

• Processed loan payments and prepared loan collection and repossession letters, calculated mortgage rates

• Coordinated creative marketing advertisement for an international newspaper

PROFESSIONAL EXPERIENCE

Fort Lee Board of Education, Fort Lee, NJ 03/2009 Present

Substitute Teacher

• Teach lesson plans

E v rim Esen

1058 Fairview Lane *********@*****.***

Fort Lee, NJ 07024 201-***-****

SKILLS

Bilingual: English/Turkish, basic knowledge of Spanish. Proficient in Microsoft Office, HTML, CSS and Dreamweaver.

Possess National Incident Management System (NIMS) I-100, I-200 and I-300 certifications.

References Available Upon Request

Contact this candidate