Customer Service Medical Billing

LAVONIA COCKERHAM

**** * - ****** ***** ****, Apt 105 Washington, DC (202) 547-

1089

************@*****.*** C 202-***-****

OBJECTIVE

I am seeking a long term payroll/ administrative position where I may

utilize my strong knowledge in the payroll systems, organizational skills,

ability to learn new systems and procedures which would help in maintaining

a high degree of efficiency in my work and professional skills.

SUMMARY OF QUALIFICATIONS

. Dedicated, detailed-oriented, Labor Specialist & Deltek Administration

for 4 years plus 9+ customer service experience.

. Self-starter with the ability to work independently or collaboratively

with staff at all levels.

. Multi-tasked professional; ability to work in fast-paced environment,

effectively manage personnel, scheduling, staffing and prioritize and

handle diverse workload.

. Excellent organizational, oral and written communications skills.

. Proficient in all aspects of computer programs; Microsoft Office software

programs: MS Word, MS Excel and various Finance Programs.

. US Citizen, types 45 WPM

PERSONAL EXPERIENCE

CGI - Formerly Stanley Associates, Arlington, VA Deltek Labor

Specialist Sept 08 - Present

Government contracting firm

Industry providing IT services and solutions to US Federal Government

Assist with timesheet/payroll processing and posting labor transactions

from Deltek to Costpoint

. Process timesheets for 5,000 +employees, enter pay rate increases and

leave payouts

. Setup projects for new hires and current employees in costpoint for

billing purposes

. Calculate, research, resolve complex labor, payroll issues and

reconciliations

. Answering employee inquiries via telephone and e-mail

. Process timesheet corrections electronically made by employees due to

errors or billing purposes

ICF International, Fairfax, VA WebEt Specialist

Aug 07-Aug 08

A global professional service firm, partners with government and

commercial clients

Delivers consulting services and technology

Provided administrative support the electronic time tracking system, Deltek

. Provide payroll support to include updating/verifying timesheets, post

labor categories in costpoint and make supervisory changes as needed

. Provide administrative support which includes maintaining files and

data entry

. Setup new employees passwords and provide benefit information to

employees

LAVONIA COCKERHAM

1114 F - Street North East, Apt 105 Washington, DC (202) 547-

1089

************@*****.*** C 202-***-****

PERSONAL EXPERIENCE

The Greer Group, Raleigh, NC Clerical Assistant

Aug 04-July 07

Staffing Agency

Provided administrative and clerical support

. Performed data entry and filed documents

. Managed multi-line phone system and directed calls for firm

. Performed light billing and accounting duties

Executive Staffing Services, Raleigh, NC Medical Billing

Representative Dec 03- July 04

Staffing Agency

Provided medical billing support

. Collected and posted payments, filed claims, updated and reconciled

patient accounts

. Resolved patient inquiries regarding explanation of benefits, balance

due, and various other insurance billing related issues

. Created medical accounts for new patients

. Performed data entry of claims and posted payments

. Balanced accounting records daily and provided reports to management

EDUCATION

High School Diploma

SKILLS

Costpoint, Deltek, Cognos, ADP, Microsoft Word, IMS Mainframe, Impromptu,

10,000+ Keystrokes per hour

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